Director of Admissions - Hickory Recovery Network : Job Details

Director of Admissions - Hickory Behavioral at CambridgeDepartment: General Administration Direct Report To: Chief Executive Officer Job Type: Full-Time, On- Site About the Role:

• The Director of Admissions oversees all aspects of the hospital's patient intake process, ensuring timely, accurate, and compassionate coordination of admissions to psychiatric program and services.
• Under the immediate supervision of the Chief Executive Officer, the Director of Admissions ensures compliance with regulatory requirements while promoting a welcoming, patient-centered environment

Why Hickory Recovery? Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute challenges or dealing with co-occurring disorders. Our focus is on

• Delivering personalized, top tier care that fosters healing and improves wellbeing
• Ensuring every individual has access to the best possible support and treatment

Our Mission is to provide high quality, acute care to adults struggling with mental health issues or mental health co-occurring disorders. It's Hickory's primary goal to offer expert treatment for all we serve. What We Offer:

• 401k
• Dental insurance
• Flexible schedule
• Health insurance
• PTO
• Vision insurance
• Career development
• Mental health days
• Holiday pay

Job Qualifications:

• Bachelor's degree in healthcare administration, behavioral health, nursing, social work, or related field preferred
• Minimum of 5 years in healthcare admissions, case management, or intake coordination; with at least 3 years in a leadership role
• Experience in psychiatric, behavioral health, or substance use treatment settings strongly preferred
• Strong leadership, organizational, and communication skills
• Knowledge of psychiatric care systems, crisis management, and behavioral health resources
• Ability to organize and prioritize a variety of tasks simultaneously.
• Ability to manage high stress situations with professionalism and empathy.
• Must hold a valid driver's license with reliable transportation.
• Schedule flexibility may be REQUIRED to accommodate patient admissions

Key Responsibilities:

• Direct and coordinate the admissions process from initial inquiry through patient placement
• Develop and maintain standardized screening, eligibility, and intake procedures in accordance with hospital policy, state/federal regulations, and accreditation standards
• Oversee accurate and timely completion of all required documentation, consents, and insurance verifications
• Ensure 24/7 coverage for admissions inquiries and emergencies as applicable
• Supervise, train, and evaluate admissions staff, providing ongoing coach and professional development
• Cultivate and maintain strong relationships with referral sources, including hospitals, outpatient providers, law enforcement, community agencies and families
• Monitor admission trends, conversion rates, and referral patterns; prepare regular reports for leadership
• Use data to identify process improvements and capacity planning needs
• Ensure secure handling of all patient information in compliance with HIPPA regulations
• Collaborate with clinical leadership to assess and address patient risk factors prior to admission
• Participate in audits, surveys, and quality improvement initiatives
• Ensure all admissions processes align with legal, ethical, and regulatory standards.
• Foster a collaborative environment with clinical, nursing and behavioral teams to ensure smooth transitions from intake to treatment