Director of Accounts Receivables - Management Support Services, LLC : Job Details

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Management Support Services, LLC provided pay range

This range is provided by Management Support Services, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $90,000.00/yr

VP of Provider Recruitment at Delphi Healthcare

Job Title: Director of Accounts Receivables

About Management Support Services:

We are a physician-led group headquartered in Rochester, NY, providing Emergency Medicine, Hospitalist Medicine, and Anesthesia Services for nearly 30 years. Management Support Services is a full-cycle medical billing company dedicated to supporting our Delphi Healthcare, Delphi Hospitalist Services, and Delphi Physicians Group divisions with all revenue cycle needs. As a growing company, we offer significant opportunities for professional development and advancement.

Job Description Summary:

The Director of Accounts Receivable is responsible for supporting the accounts receivable staff within a multi-disciplinary billing company. This role requires experience in the total revenue cycle, including billing and collections. Responsibilities include accurate cash receipt application, ensuring accounts are in good standing, managing collection calls, and following up on aging accounts receivable. The candidate must work independently to meet strict deadlines while overseeing AR staff and collaborating efficiently with multiple managers and projects.

Responsibilities:

• Oversee and develop the Accounts Receivable team, ensuring balanced individual contributions and goals. Identifying staff deficiencies and ensure proper training is provided.
• Develop training programs for the specific needs for growth of A/R Management team.
• Act as a Subject Matter Expert in Accounts Receivable, Credit and Collections modules, driving improvements and applying system efficiencies.
• Collaborate with and report to the VP of Revenue Cycle to create and monitor AR reports, identifying and addressing issues.
• Demonstrates strong leadership guidance with internal business partners, insurance companies, government entities, patients and external clients.
• Manage overdue account collections, implementing strategies to reduce delinquency and bad debt.
• Handle high level problem accounts which deals directly with payer, patient, or third party.
• Assist and work directly with the Billing and HIT Manager to ensure all responsibilities are handled in a timely manner.
• Ensure Rejections are appropriately worked and permanently resolved as much as possible.
• Analyze AR data, identifying trends, reporting metrics (KPI), and finding opportunities for process improvements.
• Ensure outbound collections are performed professionally with a focus on customer service.
• Provide guidance to the cash collection team.
• Review and approve or deny statements based on correct system billing.
• Utilize project management tools to track workload and report to the VP.
• Handle insurance denials and appeals in a timely manner to maximize reimbursements.
• Conduct heavy phone call follow-ups to ensure collections and accounts receivable are properly managed.
• Demonstrate familiarity with navigating various websites and online portals to facilitate the billing and collections processes.
• Work with patients on collecting balances and setting up payment plans.

Duties:

• Utilize strong computer skills and experience in data analysis while building fluency in multiple healthcare technology and accounts receivable systems.
• Apply knowledge of medical insurance and healthcare reimbursement, adhering to HIPAA regulations.
• Understand third-party operations and medical billing terminology, including CPT and ICD-10 coding.
• Ensure compliance with government payors, including Medicare, state Medicaid, and VA regulations.
• Collaborate with peer management and departments to resolve issues.

Knowledge, Skills, and Abilities:

• Exceptional attention to detail, critical thinking, analytical, and problem-solving skills.
• Proficiency in government, commercial, and insurance payer claims follow-up, denial resolution, and appeals processes.
• Ability to interpret and apply insurance payer billing guidelines, claim rules, and contract terms.
• Strong knowledge of CPT and ICD-10 coding systems.
• Ability to collaborate and work cohesively as part of a team.
• Effective oral and written communication skills for internal and external interactions.
• Strong ability to follow up on pending issues.

Certifications, Experience, and Education:

• Background in medical accounts receivable and insurance follow-up.
• Highly proficient in MS Excel and Word, includes functions and pivot tables.
• Experience in process improvement and workflow optimization.

Qualifications:

• 3+ years of experience in Medical Billing Finance under Revenue Cycle, with 3+ years as a supervisor/manager.
• Proven experience in building or transforming credit and collection functions in a fast-growth environment.
• Month-end close experience.
• Ability to analyze Key Metrics and create performance plans.
• EHR experience required; Imagine EHR preferred.
• Experience with project management software.

Job Type:

Pay: $75,000 - $90,000 per year (Salary, based on experience)

40 hours per week

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Location Requirements:

• Ability to commute: Rochester, NY 14624 (Required)
• Ability to relocate: Rochester, NY 14624 (Must relocate before starting work)
• Work Location: In-person

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Medical Practices

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