Director of Account Management (Digital Marketing) - Juice : Job Details

Join to apply for the Director of Account Management (Digital Marketing) role at JUICE.

The Director of Account Management will oversee client partnerships at JUICE, focusing on onboarding, maintenance, retention, account growth, and renewals. This role will lead how JUICE provides excellent customer service by coaching, managing, and mentoring the internal team.

About Us: JUICE is a digital growth & marketing agency founded by entrepreneurs with previous exits. Our focus on maximizing ROI has driven success across user acquisition, eCommerce, and lead generation campaigns. We excel in results-driven growth strategies, social advertising, SEM, organic ranking, and lead generation, building scalable, efficient campaigns that deliver results.

Key Duties/Responsibilities:

• Client onboarding, support, advocacy, retention, growth, renewals, and upselling.
• Develop Account Strategy Teams, coaching and developing Client Success Managers, Strategists, and Associate Account Directors, fostering continuous learning and collaboration.
• Manage client success outcomes, increasing renewal rates, reducing churn, and growing revenue through cross-selling and upselling.
• Enhance customer satisfaction and NPS performance.
• Drive new business growth via advocacy and testimonials.
• Conduct client check-in calls, QBRs, and maintain client records in CRM.
• Implement protocols for client feedback and listening points.
• Coach account teams in pre-call, on-call, and post-call processes, identifying growth opportunities.
• Serve as the primary escalation point for client issues.
• Manage and mentor client-facing teams on conflict resolution.

Key Performance Indicators (KPIs):

• Churn Rate, Contract Length, Upsell Rate
• Existing Client Upsells
• Client and team scorecard alignment

What you'll find here:

• Competitive salary based on experience
• Matching 401k plan
• Health benefits
• Unlimited PTO
• Annual company offsite
• Fully remote work
• Discretionary bonuses
• Motivated team

• Director

• Contract

• Business Development and Sales

• Advertising Services