Director - IT Service Delivery North America - Hitachi Vantara Corporation : Job Details

Description

Are you looking for the next step in a senior leadership role as a North America IT leader with end-to-end delivery responsibility in a global multibillion-dollar enterprise? Are you interested in living in Raleigh, North Carolina?

Hitachi Energy Transformers - Business Solutions IT Organization is seeking a North America HUB IT Service Delivery Manager. The role is based at our North America HQ in Raleigh, NC, overseeing multiple factories and offices across the USA, Canada, and Mexico for end-to-end IT service delivery.

This position is responsible for the overall North America IT contribution and value addition to the business, translating business goals into the IT landscape and ensuring effective implementation in partnership with the Functional/North America organization. You will develop and communicate IT strategies and activities to maximize efficiency for North America/Factory IT and Business processes.

Job Role Overview:

As Director - IT Service Delivery North America, you will develop, implement, and execute the IT delivery capability within your area of responsibility, supporting IT solutions for a region with multiple sites and factories. You will interface with the business, consulting with North America Business Unit leads, IT stakeholders, and application owners on IT-related topics. This role requires managing expectations and leading a multinational team of managers and IT specialists to provide efficient IT solutions and services, possibly supporting global IT projects and regional implementation. You will act as an IT Business Partner for regional management.

Your Responsibilities

• Lead a multinational team providing IT solutions/services to the region and support global IT projects.
• Implement the global IT operating model, oversee service and project delivery, and incorporate the business voice into the IT operating model.
• Manage the organizational entity responsible for delivering IT services, solutions, and activities in North America.
• Ensure end-to-end IT service delivery, including onsite services, cybersecurity, business applications, infrastructure, operations, and digital transformation of factories.
• Gather and prioritize demands for new and improved infrastructure services, ensuring business satisfaction.
• Collaborate with Business Unit IT Management, IT stakeholders, and third-party suppliers.
• Ensure that the delivery of business processes and projects aligns with business needs, improving efficiency and operational functionality.

Your Experience:

• Bachelor's Degree (preferably in Engineering or Computer Science) or 10+ years of senior management experience in regional IT delivery management. Must be a USA Citizen or Permanent Resident.
• At least 5 years of experience in IT delivery management across regions.
• At least 5 years of experience in manufacturing operations, process, and change management.
• At least 5 years of experience managing complex global projects, including IT system integration.

Tools:

• MS Office Suite (Excel, Word, SharePoint, Teams, Outlook)
• SNOW ServiceNow Enterprise IT Management Platform
• Business IT Applications and tools
• SAP S4HANA
• Data Analytics and Business Intelligence tools

Methodologies:

• ITIL 4 (Preferred)
• Lean Six Sigma (L6S) Certified
• Project Management

Equal Employment Opportunity

Hitachi Energy is an equal opportunity employer. Protected veterans and qualified individuals with disabilities may request reasonable accommodations during the application process by completing a general inquiry form on our website. Please include your contact information and details about your accommodation needs. This is solely for accessibility assistance during the application process.