Director – IT Operations - BioCT Innovation Commons : Job Details

MannKind Corporation focuses on the development and commercialization of innovative inhaled therapeutic products and devices to address serious unmet medical needs for those living with endocrine and orphan lung diseases. We are committed to using our formulation capabilities and device engineering prowess to lessen the burden of diseases such as diabetes, nontuberculous mycobacterial (NTM) lung disease, pulmonary fibrosis, and pulmonary hypertension. Our signature technologies – dry-powder formulations and inhalation devices – offer rapid and convenient delivery of medicines to the deep lung where they can exert an effect locally or enter the systemic circulation, depending on the target indication.

Lead teams who oversee enterprise-wide functions including Help Desk, Desktop Support, Network, Core and Cloud Infrastructure, and Enterprise Productivity. The ideal candidate will have extensive experience in cloud technologies, infrastructure management, technical support, and team leadership.

• Set the mission, vision, and strategy of the Cloud, Infrastructure, and Support organizations to maximize the success of business and IT initiatives, ensuring alignment with business objectives and product priorities.
• Manage IT infrastructure including routers, firewalls, switches, servers, virtual hosts, storage systems, and other equipment.
• Lead IT planning for new hire onboarding, systems access, and hardware/software setup.
• Develop and maintain robust disaster recovery plans.
• Build successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
• Develop / Introduce innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and employee productivity.
• Work collaboratively with senior management to identify opportunities to enhance service delivery.
• Work in a collaborative manner with other departments to enhance productivity, improve systems, and implement new technologies and projects as required. Serve as a trusted member of the IT leadership.
• Partner with IT Security to ensure critical system security standards and best-in-class cloud security solutions are deployed.
• Manage a world-class technical support organization delivering industry-leading responsiveness and customer satisfaction.
• Build and lead a high-performing IT operations team, promoting a culture of collaboration, accountability, and continuous improvement.
• Hire, train, coach, support, and develop talent; manage team members' growth and career objectives.
• Be a product expert, leading by example to resolve issues where needed.

• BA/BS degree in a technology vertical with 15+ years or MS/MBA degree with 12+ years related experience.
• 6+ years in supervision of technical resources.
• Excellent written and verbal skills and the ability to communicate clearly, concisely, and effectively.
• Experienced technologist - solid grasp of communication protocols, system hardening, network design, cloud technologies and integrations, incident handling practices, firewalls, alerting, monitoring, and compliance frameworks.
• Experience leading both Infrastructure and support functions.
• Experience in leading through metrics; SLAs and KPIs; ability to present insightful KPIs, metrics, and trends to senior leadership.
• Working knowledge of Cybersecurity controls and practices.
• Maintains a mindset of continuous improvement and fosters it throughout his/her organization.
• Ability to project professionalism and confidence with high sense of urgency to resolve timely incidents. Will need to know when and how to escalate issues.
• Strong experience with Microsoft 365 deployments and support, desktop services, and collaboration services (Teams, SharePoint, One Drive, and other Microsoft services).
• Understanding of computer system validation, HIPAA, and SOx regulations.
• Previous Pharma experience preferred.

MannKind Corporation (NASDAQ:MNKD) focuses on the development and commercialization of inhaled therapeutic products for patients with diseases such as diabetes and pulmonary arterial hypertension. MannKind is currently commercializing Afrezza (insulin human) inhalation powder, the Company's first FDA-approved product and the only inhaled rapid-acting mealtime insulin in the United States, where it is available by prescription from pharmacies nationwide. MannKind is headquartered in Westlake Village, California, and has a state-of-the-art manufacturing facility in Danbury, Connecticut. The Company also employs field sales and medical representatives across the U.S. For further information, visit www.mannkindcorp.com.