Director, IT Enterprise Business Systems Owner - Planned Parenthood Federation of America : Job Details

Overview

Planned Parenthood is the nation's leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation's largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education. Planned Parenthood values the experience of employees, and our cultural ethos is “In This Together” which aims to support a workplace culture that centers on belonging, learning, and individual recognition.

Position: Director, IT Enterprise Business Systems Owner. This role reports to the VP, IT Enterprise Systems & Application Development in the IT department of PPFA. This is a hybrid in-office position requiring the selected individual to work in either our NYC or our DC office 2 days per week.

Purpose

The Director, IT Enterprise Business Systems Owner will be a key leader within the IT Enterprise Business Systems & Application Development department responsible for planning and overseeing the delivery of highly usable and responsive end user solutions in line with the vision, goals, and standards of our department and organization.

The Director acts as the technical system owner and IT business liaison to key stakeholders. The goal is to provide users an exceptional experience by crafting and maintaining an environment where users feel cared for and can perform at their best. They organize and provide a coherent set of service offerings to support, manage, and administer our enterprise business systems. The Director understands user needs, designs roadmaps to fulfill these needs, and executes on that vision to drive optimal outcomes. An empathetic, customer-service oriented mindset, strong leadership and communication skills, and willingness to learn are essential for success.

Engagement

The Director serves as a strategic liaison between IT, end users, and vendors, ensuring seamless collaboration across key stakeholders, including Planned Parenthood business units, Data Architecture, Information Security, Project & Portfolio Management, Engineering, and IT Operations & Infrastructure. This role works with Technology Strategy and Services, People, Culture & Equity, Learning & Development, and other departments to align the Learning Management System and Intranet with employee needs and organizational objectives. The Director oversees vendor relationships and partnerships for third-party software and services related to these systems and provides expert guidance to staff and department leaders to optimize effective use of enterprise systems.

DeliveryPlatform Strategy & Planning

• Understand user needs to ensure enterprise systems deliver value and align with business goals.
• Conduct user research to identify and prioritize system enhancements.
• Lead roadmap planning and backlog management, setting priorities and driving key initiatives.
• Oversee configuration and deployment of system modules and features to meet business requirements.
• Design efficient workflows with business owners to streamline operations and enhance usability.
• Monitor and analyze trends to keep platforms modern and effective; provide recommendations for new tools and platforms.
• Identify opportunities to integrate systems and automate manual processes, driving efficiencies and reducing overhead.
• Ensure compliance with organizational policies, including legal, security, and privacy standards.

Platform Operations

• Maintain detailed operational runbooks, including process diagrams and data flows, ensuring accessibility and audit readiness.
• Collaborate with cross-functional teams to validate and standardize documentation.
• Continuously improve operational procedures to enhance system performance.
• Oversee the full user lifecycle, from onboarding and training to support and de-provisioning.
• Oversee user training efforts and development of materials, and ensure effective adoption.
• Manage end-user support experience across incidents; ensure escalated tickets are resolved efficiently and the knowledge base is maintained.
• Ensure secure user management and permission structures.
• Support UI/UX for related initiatives and lead agile teams for iterative solution delivery.
• Oversee system upgrades and configurations to maintain security and usability.

Integration & Reporting

• Recommend and manage system integrations to enhance functionality while ensuring compliance.
• Monitor system usage, define KPIs, and generate reports to drive improvements.
• Maintain technical documentation and system diagrams.

Platform Performance & Security

• Monitor performance to meet user needs within budget constraints.
• Collaborate with security teams to ensure robust measures and address vulnerabilities.
• Manage software licenses and vendor contracts to optimize costs and compliance.
• Oversee vendor performance, ensuring accountability and alignment with organizational needs.
• Other duties as assigned.

Knowledge, Skills and Abilities (KSAs)

• At least 5 years of relevant experience in IT business operations and/or project management.
• Experience administering enterprise business applications.
• Experience with custom software development and/or product design.
• Experience with systems design and development from business requirements analysis through day-to-day management.
• Experience working in hybrid SaaS environments and custom applications.
• Experience with analytics and data analysis applications.
• Knowledge of ITIL, ITOps, PMP and agile frameworks.
• Knowledge of program and project management tools such as Google Workspace, Asana, Jira, Confluence, Lucidchart, etc.
• Familiarity with development workflows and Secure Software Development Lifecycle practices is preferred.
• Familiarity with cybersecurity standards (e.g., OWASP, SOX, HIPAA, PCI, NIST) and data privacy standards is preferred.
• Familiarity with application code security and integration strategies, vulnerability scanning, logging, and monitoring is preferred.
• Knowledge of tools (Google Workspace, Asana, Jira, Confluence, Lucidchart) is required.

Travel

0-5% travel may be required for this role.

Total offer package includes vacation, sick leave, paid holidays, medical/dental/vision benefits effective day 1, life insurance, short/long term disability, paid family leave, and 401k. Voluntary opt-in for FSA and Transportation/Commuter accounts available.

EEO and Additional Information

We value a truly diverse workforce and an inclusive culture. We are an Equal Opportunity Employer participating in E-Verify. Our policy covers candidates regardless of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic.

Roles labeled NYC, DC, or both are hybrid; they are expected to work in the PPFA office a minimum of 2 days per week unless onsite is specified as full-time. LI-SY1; PDN-HR.

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