Director, Investor Relations - Lightstone : Job Details

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This range is provided by Lightstone. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$175,000.00/yr - $210,000.00/yr

Company OverviewThe Lightstone Group, LLC, or Lightstone, founded by David Lichtenstein, is one of the most diversified privately held real estate companies in the United States. Headquartered in New York City, Lightstone is active in 27 states across the country, developing, managing and investing in all sectors of the real estate market, including residential, hospitality, commercial, and retail. With 209 existing properties, Lightstone's over $9 billion portfolio currently includes over 13 million square feet of industrial, life sciences, and commercial properties, over 25,000 residential units, and over 5,100 hotel keys. Lightstone's development portfolio includes over $3.5 billion currently under development in the residential and hospitality sectors spread across New York City, Los Angeles, and Miami.Lightstone is launching a Reg D 506(c) platform focused on raising capital from accredited investors. Our investment strategy is centered around high-quality multifamily and industrial real estate assets across the United States. Leveraging digital marketing, strategic partnerships, and a deep commitment to investor experience, Lightstone offers new investors the opportunity to participate in institutional-quality investments.Position OverviewWe are seeking a highly motivated and organized Director of Investor Relations to join our expanding team. This individual will work directly under the Head of Investor Relations and serve as a key operational leader, overseeing Investor Relations Associates while driving efficiency and excellence across all aspects of the investor journey. This role is ideal for someone who thrives in a fast-paced, process-driven environment and who has a deep appreciation for investor experience, data-driven strategy, and operational best practices. On a select basis, the Manager of Investor Relations will interface with high-value potential customers. An ideal candidate will have experience with promoting real estate investment opportunities across different media, experience in alternative investments, and a proven track record of fundraising success.This position is highly strategic and involves the building and coordination of the investor relations team. A successful candidate in this role will be highly process-oriented, data-driven, and adept at working cross-functionally to drive operational efficiency, team execution, and a great customer experience. This role entails significant interfacing with the C-Suite and ample opportunity to advance within the organization.Key ResponsibilitiesInvestor Experience & Operations

• Ensure exceptional investor satisfaction by streamlining onboarding processes and minimizing response times.
• Monitor and continuously improve the investor experience from initial inquiry through lifecycle management.
• Develop and implement SOPs and operational workflows for all investor-facing processes.
• Maintain quality control across all communications, onboarding documents, and investor deliverables.
• Own CRM configuration and serve as primary collaborator with Marketing on investor communication flows, lead management, and lead nurture strategy
• Own the gathering and action items from investor feedback – surveys, anecdotal/ad hoc feedback, and implicit feedback from analytics and data proxies. Take a “voice of the customer” apprpoach and establish feedback loops to the IR team, Product, real estate stakeholders, and marketing.
• Above all, create an excellent investor experience and own retention KPIs.

Team Management & Oversight

• Supervise and support Investor Relations Associates, ensuring alignment with department goals and service standards.
• Establish escalation protocols, lead assignment, investor rep assignment, and coordination of engagement.
• Provide coaching, mentorship, and professional development to junior team members.

White Glove Investor Engagement

• Leverage pre-existing relationships and work prospecting channels to close high-value new investors – particularly HNW, family offices, or RIAs.
• Serve as escalation point for high-potential new prospects
• Oversee client service for high-value accounts

Communications & Reporting

• Coordinate and manage regular investor updates, quarterly reports, and performance summaries.
• Respond promptly and accurately to investor inquiries via email, phone, and CRM-based systems.
• Assist in the preparation of marketing and communication materials for investors and partners.

Events & Engagement

• Plan and execute investor-facing events including webinars, in-person meetings, and networking events.
• Work cross-functionally with marketing and executive teams to maximize investor engagement and retention.

Data-Driven Strategy & CRM Management

• Leverage CRM and marketing data to refine investor engagement strategies and improve sales conversions.
• Collaborate with Marketing to align messaging, track performance, and optimize investor acquisition efforts.

Compliance & Risk Management

• Ensure all investor communications and processes comply with Reg D 506(c) requirements and internal standards.
• Maintain proper documentation and audit trails for investor interactions and transactions.
• Collaborate with legal and compliance teams to uphold regulatory standards.

Platform & Process Optimization

• Participate in the evaluation and implementation of technology tools that improve IR performance and scalability.
• Identify and resolve operational bottlenecks to support growth and scale of the investment platform.

Qualifications

• Bachelor's degree in Finance, Business, Communications, or related field.
• 7+ years of experience in Investor Relations, Financial Services, Private Equity, or Real Estate.
• Strong knowledge of Reg D offerings and compliance frameworks.
• Proven leadership capabilities with experience managing or mentoring team members.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and investor portals.
• Exceptional communication, analytical, and organizational skills.
• Demonstrated ability to manage multiple priorities in a deadline-driven environment.
• High attention to detail and commitment to delivering quality outcomes.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionMarketing, Public Relations, and Writing/Editing

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