Director, Housekeeping - SH Hotels & Resorts : Job Details

Rooted in the elegance and craftsmanship of the iconic French crystal brand, the Baccarat Hotel New York delivers a refined lifestyle experience in the heart of Manhattan. We are proud to hold a Forbes Five-Star rating, offering guests a world of timeless glamour, flawless service, and exquisite attention to detail. As we continue to elevate our guest experience, we are seeking a Director of Housekeeping to lead our award-winning team with vision, precision, and passion for luxury hospitality.

The Director of Housekeeping will oversee all aspects of the housekeeping department, ensuring an immaculate and refined environment across guest rooms, public areas, and back-of-house spaces. This leadership role requires exceptional attention to detail, strong operational and financial acumen, a passion for service excellence, and a deep understanding of union environments, particularly Local 6. This role plays a key part in maintaining our Forbes 5-Star standards and elevating the guest experience through a culture of accountability, training, and consistent execution. If you are passionate about luxury hospitality, precision service, and leading exceptional teams, we invite you to apply and become part of the Baccarat legacy.

Key Responsibilities:

• Lead, train, and inspire a large team of housekeeping professionals including managers, supervisors, room attendants, housemen, and porters.
• Ensure strict compliance with Forbes Travel Guide Five-Star standards and brand expectations.
• Uphold and enhance the highest cleanliness and presentation standards in guest rooms, public areas, and all hotel spaces.
• Build and maintain a respectful, efficient, and compliant working relationship with Local 6 union employees, following CBA guidelines and participating in grievance resolutions as needed.
• Monitor daily operations, conduct detailed inspections, and proactively resolve service issues.
• Forecast staffing needs, manage departmental budgets, and implement cost-control strategies without compromising quality.
• Partner cross-functionally with Engineering, Front Office, and other departments to ensure seamless operations.
• Drive departmental training programs, service audits, and employee engagement initiatives.
• Maintain compliance with all health, safety, and hygiene regulations (DOH, OSHA, etc.).
• Report directly to the Hotel Manager and collaborate on long-term strategy, quality assurance, and service innovation.

Qualifications:

• Minimum 5 years of experience as Director or Assistant Director of Housekeeping in a Forbes 5-Star or equivalent ultra-luxury hotel or resort.
• Deep knowledge of Forbes Travel Guide standards and a proven record of maintaining or elevating property inspection scores.
• Prior experience managing a unionized workforce, specifically with Local 6, and knowledge of collective bargaining agreements, scheduling rules, and progressive discipline.
• Exceptional organizational and administrative skills, with a strong eye for detail and aesthetics.
• Ability to lead by example, inspire team excellence, and coach for performance and service consistency.
• Fluent in English (additional languages a plus).
• Proficient in Microsoft Office Suite; hotel task management systems preferred.
• Bachelor's degree in Hospitality Management or related field preferred.

What We Offer:

• A collaborative and empowering team environment.
• Salary range of $130,000- $140,000 and competitive benefits package.
• Opportunities for professional growth and advancement within our global luxury portfolio.