Director, Healthcare Professional (HCP) Customer Relationship Management (CRM) - Genentech : Job Details

The Director, Healthcare Professional (HCP) Customer Relationship Management (CRM) will drive innovation, strategy, and delivery of our HCP CRM product inclusive of integrated capabilities such as e-detailing, customer insights modules, messaging etc. This role is broadly responsible for ensuring that HCP CRM strategies and capabilities are accelerating the organizations progress toward delivering outstanding patient and healthcare provider experiences while driving business impact. The individual in this role will be responsible for the HCP CRM roadmap creation and delivery, along with CRM product operations and execution in partnership with business stakeholders and technical partners. As a product owner for this critical engagement platform, this person will leverage a deep understanding of CRM capabilities, strong interpersonal skills, and a results-driven approach to shape and deliver meaningful, connected support experiences for customers and internal teams. Key Responsibilities...Healthcare, Director, Relationship, Management, Health, Professional, Business Services