Director, Enterprise Solutions Engineering - Cresta : Job Details

Director, Enterprise Solutions Engineering

Join to apply for the Director, Enterprise Solutions Engineering role at Cresta

Director, Enterprise Solutions Engineering

Join to apply for the Director, Enterprise Solutions Engineering role at Cresta

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.We've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we've been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.About The RoleAs a Director, Enterprise Solutions Engineering at Cresta, you will lead a team of high-performing pre-sales Solutions Engineers supporting complex sales cycles within our Enterprise segment. You'll partner closely with Enterprise sales leadership to align SE coverage with pipeline priorities, coach your team through technical discovery and solution design, and ensure executional excellence across demos, POCs, and technical validation.In this player-coach role, you'll also support key strategic deals directly—providing hands-on technical leadership, influencing the solution design, and helping shape the business case alongside Enterprise Account Executives. Internally, you will collaborate cross-functionally with Product, Engineering, and Enablement to elevate the SE team's impact and drive continuous improvement in how we position and deliver Cresta's platform.Location Preference: East or Central, US RemoteResponsibilities

• Conduct weekly 1:1s and team meetings to coach SE's on deal strategy, technical execution, and best practices
• Create and maintain individualized development plans; lead monthly ride-alongs and collaborate with SE Enablement on targeted training
• Align closely with Enterprise Sales Leaders through weekly syncs, sales leadership meetings, and coverage reviews to drive segment strategy
• Run weekly SE pipeline reviews to ensure technical qualification, surface systemic blockers, and share performance metrics with leadership
• Manage SE team capacity and utilization, coordinate cross-regional support, and drive recruiting and onboarding with structured 30-60-90 day plans
• Provide hands-on support for 2–3 strategic enterprise accounts by leading technical discovery and shaping technical strategy for deals >$500K
• Collaborate with Product to influence the roadmap, lead Enterprise-specific POC initiatives, and validate complex implementations
• Develop and deliver high-impact demos and presentations; co-design POCs that accelerate sales cycles for priority enterprise opportunities
• Establish and scale technical best practices, discovery frameworks, and competitive enablement assets across the Enterprise SE team

Qualifications We Value

• 8+ years of experience in sales engineering or technical sales, with 2+ years in a leadership capacity
• Deep expertise in Contact Center technologies, including Conversational AI, CCaaS platforms, and telephony infrastructure
• Understanding of AI Agent applications, with hands-on experience integrating AI into customer workflows
• Strong working knowledge of enterprise platforms including Salesforce, Google, Amazon, contact center infrastructure, and enterprise SaaS environments
• Known for resourcefulness, strategic thinking, and a collaborative mindset when working cross-functionally to drive deal success
• Passionate about Sales Engineering career development, with a focus on coaching SEs through structured growth plans, role clarity, and skills development
• Experience in building mentoring frameworks that foster technical excellence, soft skill growth, and leadership readiness within the SE organization
• Embody and promote our core Operating Principles through mentorship, leadership, and hands-on engagement

Perks & BenefitsWe offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation At CrestaCresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.Base Salary Range: $180,000–$220,000 + variable & Offers EquityWe have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionConsulting, Information Technology, and Sales
• IndustriesSoftware Development

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