Director Downtime Preparedness&Continuity Operations - United Healthcare : Job Details

• Lead the development and implementation of system‐wide downtime preparedness protocols and continuity plans for both clinical and administrative departments.

• Collaborate with executive leadership, IT, clinical, and operational teams to identify potential vulnerabilities and develop mitigation strategies.

• Create, maintain, and routinely test downtime and recovery playbooks tailored to department‐specific workflows.

• Oversee staff training, drills, and education programs to ensure consistent understanding and readiness at all levels of the organization.

• Analyze lessons learned from downtime events and incorporate improvements into existing protocols.

• Serve as the subject matter expert and liaison to Executives during live downtime events, providing real‐time guidance and support to operational teams working with CIO and CISO.

• Ensure alignment with regulatory requirements, accreditation standards, and industry best practices for business continuity and patient safety.

• Champion a culture of resilience, preparedness, and operational excellence across all levels of the organization.

• Minimum 15 years of progressive leadership experience in nursing and/or healthcare operations

• Registered Nurse (RN) with active license.

• Advanced nursing degree preferred (MSN, DNP, or equivalent).Deep knowledge of clinical workflows, hospital operations, regulatory compliance, and quality and safety standards.

• Proven ability to lead cross‐functional teams and drive organizational change in complex healthcare environments.

• Strong strategic thinking, communication, and crisis management skills.

• Experience in emergency preparedness, business continuity, or health system resilience initiatives is highly desirable

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Work Environment

• Work is performed in an office environment which requires working in close proximity to other employees. Room is heated and air conditioned.
• Employees are required to have reasonable access to transportation to meet work requirements made in the ordinary course of business in a timely and efficient manner

Age of Patients Served

• Not Applicable

HIPAA Roles‐Based Access to Patient Information

• All‐ Access to patient information, including restricted information‐ Level 4

Staff Supervised

• Position Has Direct Reports