Director, Digital Transformation - Inhabit : Job Details

Join us to apply for the Director, Digital Transformation role at Inhabit.

About InhabitInhabit is a global proptech software company serving the residential and vacation property management industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with industry leaders. We believe property managers are central to the success of the housing markets and aim to empower them, their investors, and communities. Help us build the company you want to Inhabit. To learn more, visit Inhabit.com.

Job Description Summary

What You'll Do (Functions & Responsibilities)

• Define and lead the strategic roadmap for customer transformation aligned with business objectives.
• Drive digital-first, omnichannel strategies to improve customer experience.
• Collaborate with IT, Marketing, Product, and Customer Support to modernize customer touchpoints and backend systems.
• Develop and execute lifecycle engagement programs to increase satisfaction, retention, and advocacy.
• Implement data-driven personalization strategies across channels.
• Build and scale loyalty and referral programs.
• Leverage customer data, feedback, and analytics to identify pain points and opportunities.
• Champion Voice of the Customer (VoC) programs and integrate insights into business decisions.
• Lead cross-functional teams for seamless customer journeys.
• Partner with stakeholders to prioritize initiatives and align goals with KPIs.
• Foster organizational alignment around customer-centric practices.
• Create internal campaigns to promote customer success and share wins.

Qualifications

Minimum Qualifications

• 10+ years in customer experience, digital transformation, marketing, or related fields.
• Proven success leading transformation initiatives in large or fast-paced environments.
• Strong leadership and team management skills.
• Excellent analytical, strategic, and communication skills.

Preferred Skills

• Experience with design thinking or customer journey mapping.
• Familiarity with agile frameworks and change management.
• Knowledge of customer behavior trends and engagement practices.

Education Requirements

• Bachelor's degree in Business, Technology, Marketing, or related; MBA preferred.

Type

• Full Time, Salaried, Exempt

Location

• Atlanta, GA

Benefits Include

• Competitive Pay, Health Insurance, HSA, FSA, Retirement (401K), Disability, Life Insurance, Employee Assistance, Paid Holidays, Vacation, Volunteer Time, Employee Discounts

Our company is an Equal Opportunity Employer and complies with all laws, providing reasonable accommodations to applicants.