Director Datacenter Operations - National Technologies (NTI), a Network Connex Company : Job Details

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TA & People Project Manager| ATS/HR Systems Management

National Technologies (NTI-A Network Connex Company) is a premier turn-key provider of fiber optic and data center installation services. Whether it be learning the latest techniques in the field or working with vendors to maximize material performance, NTI is consistently on the leading edge of innovation in the Telecommunications field.

If being a part of a tight-knit organization that gets to operate in some of the most innovative environments around the world sounds like a dream job, then you should experience the culture at NTI! While providing the typical perks a large company offers, NTI remains true to its roots and at the core of our Company is a family-oriented business that treats our team as integral members of the organization and not just a number. The open door, collaborative nature of NTI allows for professional growth and cultivates the ideas to keep our Company moving into the future of the industry!

In addition to competitive base pay, NTI offers a robust set of benefits from health, dental, vision, short & long-term disability and more. What sets us apart is you are eligible to participate in our benefits programs the first of the month following your start date. One of the shortest benefits eligibility waiting periods in the industry! Our Vanguard 401(k) plan comes with a 5% company match, which you are immediately vested in, and you can start participating at the same time as all the other benefits! We have 10 (ten) paid company holidays, a generous PTO (Paid Time-Off) accrual schedule, and robust health & wellness programs that can help you earn discounts on your health premiums and more! We go beyond base compensation and give you total rewards!

Job Summary:

The primary responsibilities of the Area Director is to manage all operational aspects of the market and organize operational staff to ensure all projects are carried out effectively and efficiently, promoting customer satisfaction and ensuring that project work exceeds expectations. Additionally, the Director will drive business development initiatives to expand the customer base and grow the market. The Director will collaborate with department leaders to create strategic plans aligned with company objectives, ensure market compliance with company protocols, and achieve financial targets while maximizing sales and profitability. The Director will hire, mentor, and train all employees to produce a highly effective team.

Job Duties and Responsibilities:

• This position may require extended office hours, weekends, holidays, and off hours to support our customer base.
• Travel may be required depending on the business needs.

Essential Job Functions:

Operational Management:

• Manage the operational aspects in the market. Organize operations and staffing to ensure all required tasks are carried out effectively and efficiently; proactively anticipate and manage change.
• Oversee area leadership and their subordinates.
• Serve as an active participant in national and regional meetings.
• Ensure future profitability through performance feedback and routine discussions on competencies and achieved results.
• Detail-oriented in both providing leadership and direction to team members and factoring costs associated with customer quotes while understanding and adhering to customer timelines.

Market Development:

• Build and maintain a customer base with new and existing clients, identifying prospective customers and serving as the initial contact to determine the viability and desirability of a targeted account.
• Develop and implement strategic business development plans to achieve company growth targets.
• Utilize one's own network of contacts to source high-quality Project Managers and Technicians.
• Collaborate with senior leaders to develop sound business cases for strategic priorities and initiatives, including cost and benefit analysis.

Human Resources Management:

• Manage human resources with respect to the selection and retention of qualified staff, orientation and training, compensation, discipline, employee recognition, and the implementation of relevant policies.
• Hold staff meetings and mentor regional staff.

Compliance and Safety:

• Ensure compliance with local and federal regulations, accreditation standards, and corporate policies to drive effectiveness and consistency in operations.
• Commitment to providing both a positive and safe working environment through reinforcement of behaviors, a solid understanding of job requirements, and ensuring tools and equipment are on hand.
• Oversee the market's profit and loss (P&L) management to ensure financial health and performance, including budgeting, forecasting, and financial analysis.
• Develop strategies to maximize revenue and control costs, ensuring the achievement of financial targets and sustained profitability.
• Budget-minded behaviors to review and ensure profitability on new, ongoing, and completed projects.
• Achieve financial targets while maximizing sales and profitability.
• Willingness to answer customers via phone or email and a high sense of urgency to respond to customers in a timely manner with accurate quotes, emergency outages, and other requests.

Knowledge, Skills, or Abilities:

• Familiarity with the overall local market including target client base, competition, project opportunities, suppliers, and partners in the data center and fiber optic industry.
• Strong interpersonal skills and proven ability to communicate both verbally and in writing.
• Review and fully understand the contracts and requirements of each project.
• Proven skills in customer service and maintaining composure in a shifting environment. Ability to multitask and stay organized under pressure.
• Time management skills for meeting deadlines and reporting work progress to customers.
• Familiarity with Teams, Word, Excel, Outlook & PowerPoint software (Visio & Adobe a plus).
• Must hold a valid driver's license and have a satisfactory driving record.

Experience and Education:

• High School/GED, Bachelor's Degree preferred
• 5+ years of relevant job experience in a similar industry or with similar essential duties.
• 5+ years of experience leading highly productive and cohesive teams.
• 5+ years of extensive working knowledge of fiber optics and/or data centers.
• 5+ years of knowledge and experience in the telecommunications trade.
• Must hold a valid driver's license and satisfactory driving record

Pay rates may vary based on skills, background, experience and specific location.

Network Connex provides a comprehensive benefits package including 401(k), health, dental, vision, life, and disability insurance. Network Connex is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or national origin. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening

EOE-Minority/Female/Disability/Veteran Network Connex believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionOther, Business Development, and Project Management
• IndustriesTelecommunications

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