Director, Customer Partner (Healthcare) - Kyndryl : Job Details

At Kyndryl, we design, build, and manage the mission-critical technology systems that the world relies on every day. We're looking for a Customer Partner with deep healthcare expertise and a passion for transformation to join our team.

In this role, you won't just manage accounts. You'll lead strategic partnerships that help healthcare organizations reimagine their future. You'll work with some of the most innovative minds in the industry to uncover new opportunities, expand buying centers, and deliver solutions that improve both business outcomes and patient experiences.

This is your chance to make a real impactnot just on your clients' success, but on the future of healthcare.

• Lead strategic relationships with healthcare clients as their trusted Kyndryl partner, driving profitable year-over-year growth
• Collaborate with client executives to identify opportunities that improve business and customer outcomes, and turn those into measurable revenue growth
• Build strong CXO relationships (beyond the CIO) through thought leadership, marketing campaigns, and executive engagement
• Craft compelling proposals and negotiate agreements that align with both client goals and Kyndryl's commercial objectives
• Own the account P&L, working closely with Consulting, Delivery, Sales, Operations, and Finance to ensure performance and profitability
• Drive delivery excellence by coordinating with internal delivery teams and managing expectations
• Champion your clients internally, ensuring opportunities are visible in our CRM and aligned with our broader capabilities and partner ecosystem
• Stay ahead of the curve by maintaining a deep understanding of Kyndryl's offerings, industry trends, and cross-sector innovations
• Cross-sell and expand our footprint across services, solutions, and practices
• Lead with impact by demonstrating excellence in account management, innovation, diversity, and business growth

Your Future at Kyndryl

Because here, your work matters. You'll be part of a company that's not just supporting digital transformationwe're leading it. You'll have the freedom to shape your career, the support to grow, and the opportunity to make a difference in industries that truly impact lives.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others.

Required Skills and Experience

• 10 or more years of experience in the healthcare industry (payer or provider) and professional services, with a strong track record as a customer partner, account manager or client partner
• Proven success managing large accounts with annual revenues 20M+, including consulting and transformation experience
• Strong understanding of healthcare industry trends, challenges, and disruptors, with a passion for driving change
• Demonstrated success in designing and selling solutions in cybersecurity and resilience, cloud, or application modernization
• Ability to build trusted, strategic relationships with C-suite clients and internal stakeholders
• A growth mindset and commitment to continuous learning, adaptability, and excellence

Preferred Skills and Experience

• Experience transforming healthcare business processes through technology
• References from large, integrated healthcare client relationships and complex program deployments
• Background in medium to large technology consulting firms

The compensation range for the position in the U.S. is $173,280 to $329,280 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California: $190,560 to $395,040

Colorado: $173,280 to $329,280

New York City: $207,840 to $395,040

Washington: $190,560 to $362,160

Washington DC: $190,560 to $362,160

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.