Director, Contact Center Technology - Carmax Corporation : Job Details

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! ABOUT THIS JOB:The Director, Technology provides technology solutions and services that help deliver CarMaxs strategic mission and plans. This position directs and manages the strategic planning, software development, Saas configuration, administration and maintenance for a large suite of application systems and solutions. This includes development of long and short-term technology solutions that address business goals and deliver improved profitability, efficiency and an unrivaled customer experience. The position partners with the following business areas: Retail, Customer Experience, Customer Relations, Service Operations, among others. ESSENTIAL RESPONSIBILITIES: Strategic planning and results focus. Identify the appropriate goals for the teams that will achieve enterprise objectives. Prioritizing objectives and provide a holistic approach to solution recomm...Director, Technology, Information Technology, Customer Experience, Development, Business Partner, Automotive