Director-Compliance; Program Oversight Quality Assurance - American Express : Job Details

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Global Compliance & Ethics (GC&E) organization establishes the framework for American Express' global compliance risk management program commensurate with the size, complexity and risk profile of the entity. As an independent risk management function, GC&E is responsible for overseeing the organization's compliance with regulatory expectations through a combination of monitoring and testing activities.

The Director of Program Oversight Quality Assurance is a new role that will be responsible for building and overseeing a quality assurance program that ensures consistent monitoring activities occur across the GC&E organization. This role is essential in assisting GC&E in evolving the compliance risk management program to ensure the organization adheres to all relevant laws, regulations, and internal policies.

The ideal candidate will have expertise in deploying value added independent testing activities, providing constructive and sensitive feedback, and in building relationships to drive ongoing process improvements.

Key Responsibilities:

• Build a global team of professionals from the ground up.
• Partner with the broader GC&E to define the standards and deliverables to evidence a robust regulatory monitoring program.
• Drive awareness of regulatory oversight requirements across the organization, ensuring alignment and accountability.
• Design and execution of a quality assurance program that provides timely and value-added feedback that drives process improvements and best practices.
• Develop reporting that measures and escalates, where appropriate, the results across GC&E.
• Lead and develop a high-performing Regulatory Compliance team, fostering a culture of compliance excellence and continuous improvement.
• Uses understanding of relevant general laws, regulations and standards (e.g., Heightened Standards, FRB LFI, UK SMR) affecting risk management of large banks, so risk practices comply with overall regulatory frameworks and expectations.
• Designs, oversees, or substantively participates in risk governance structures, supporting clear accountability and decision-making frameworks that align with organizational objectives and regulatory requirements.
• Makes unbiased decisions and judgments, free from external pressures or conflicts of interest, showing integrity and objectivity.
• Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations.
• Develops and maintains practices and reporting to enable accurate and thorough records of risk management activities, supporting accountability and traceability throughout the risk management process.
• Communicates risk data, trends and analysis through structured reports, so key stakeholders, including the board of directors and senior leadership, receive timely, aggregate, accurate, complete and relevant information.

Qualifications:

• Bachelor's degree in Law, Compliance, Business, or a related field required; JD or Master's degree preferred.
• Minimum of 10 years of overall experience in risk management with a minimum of 5 years' experience in testing activities (i.e. quality assurance, independent testing, auditing, exams).
• Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIPP)
• Excellent analytical, communication, and presentation skills with the ability to convey testing results clearly and concisely to senior leadership.
• Strategic thinking and a being able to act independently in driving day to day operations.
• Proven track record of managing programs and improving processes within a regulated environment.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Excellent interpersonal skills to influence and collaborate with stakeholders at all levels.
• Familiarity with regulatory requirements issued by CFPB, Federal Reserve, FDIC and OCC.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.