Director, Client Partner – Insurance (Group Life & Health) Industry - Vitech Systems Group : Job Details

Director, Client Partner – Insurance (Group Life & Health) Industry

Join to apply for the Director, Client Partner – Insurance (Group Life & Health) Industry role at Vitech Systems Group

Director, Client Partner – Insurance (Group Life & Health) Industry

Join to apply for the Director, Client Partner – Insurance (Group Life & Health) Industry role at Vitech Systems Group

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Description

At Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver innovative, user-centric solutions that future-proof and empower our clients to thrive in an ever-changing landscape. With over 1,600 talented professionals on our team, our innovative solutions are recognized by industry leaders like Gartner, Celent, Aite-Novarica, and ISG.

We offer a competitive compensation package along with comprehensive benefits that support your health, well-being, and financial security.Director, Client Partner – Insurance (Group Life & Health) industry

Fully Remote | United States or Canada

Department: Customer Success

Location: United States

DescriptionAt Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver innovative, user-centric solutions that future-proof and empower our clients to thrive in an ever-changing landscape. With over 1,600 talented professionals on our team, our innovative solutions are recognized by industry leaders like Gartner, Celent, Aite-Novarica, and ISG.We offer a competitive compensation package along with comprehensive benefits that support your health, well-being, and financial security.Director, Client Partner – Insurance (Group Life & Health) industryFully Remote | United States or CanadaWe are seeking a strategic and relationship-driven Director, Client Partner to lead and grow our engagements within the Insurance (Group Life & Health) industry. In this senior role, you will partner with clients to drive long-term success and measurable value through our cloud-native platform, V3locity.You will develop executive-level relationships, understand client business imperatives, and guide platform adoption and growth. The ideal candidate brings domain credibility, commercial acumen, and the ability to operate as a trusted advisor at all levels of a customer organization.What you will do:

• Develop deep, multi-level relationships within client organizations - from end users to senior executives - ensuring alignment, advocacy, and long-term partnership.
• Define client success objectives and ensure realization of ROI through adoption strategies, enablement, and proactive engagement.
• Gain a deep understanding of each client's strategic imperatives, risk appetite, operating structure, and organizational culture, using that insight to shape success plans and product alignment.
• Advise clients on best practices and solution strategies for maximizing the value of V3locity, including workflow optimization, data insights, and industry alignment.
• Identify and nurture up-sell and cross-sell opportunities, collaborating with Sales and Account Management to grow existing client relationships.
• Orchestrate executive-level communication and governance, including steering committees, executive business reviews (QBRs), and C-suite engagement to maintain momentum and executive alignment.
• Monitor customer health and proactively mitigate risk, ensuring a smooth post-implementation experience and sustained platform value.
• Serve as the voice of the customer internally, influencing product roadmap, delivery approaches, and support strategies based on field experience and customer feedback.
• Collaborate cross-functionally with Product, Engineering, Delivery, and Marketing to ensure a seamless and value-driven client experience.

What Success Looks Like

• Clients view you as a trusted advisor who understands their strategic goals and regulatory environment.
• You drive measurable customer outcomes, including improved platform adoption, time-to-value, and return on investment (ROI).
• Expansion opportunities are consistently identified and converted in collaboration with Sales, contributing to net revenue retention targets.
• Executive stakeholders are engaged through regular governance forums (e.g., QBRs, steering committees), reinforcing Vitech's value as a strategic partner.
• Customer health is actively monitored and improved, resulting in high satisfaction, strong advocacy, and reduced churn risk.
• Internal teams view you as the voice of the customer, shaping product direction and delivery improvements based on real-world insights.

What We're Looking For:

• 10+ years of senior leadership experience at an Insurance (Group Life & Health) organization with strong industry relationships and strategic insight; alternatively, experience in Customer Success, Account Management, or Consulting within the Insurance (Group Life & Health) industry, ideally in an enterprise SaaS environment
• Strong knowledge of the Insurance (Group Life & Health) ecosystem, including stakeholder dynamics, regulatory requirements, and operational challenges.
• Demonstrated success in managing executive relationships and guiding customers through complex business and technology change.
• Embody executive gravitas and sharp business acumen, paired with the ability to communicate with clarity and purpose—using storytelling to articulate a compelling vision and unify stakeholders around strategic goals.
• Ability to influence without authority and manage cross-functional collaboration in a matrixed organization.
• Bachelor's degree required; advanced degree (e.g., MBA) is a plus.
• Bonus Points: Ability to speak, read, and/or write in French

Why Join Us?We're transforming how the world's most respected retirement and insurance organizations serve their customers. Our award-winning cloud-native platform, V3locity, powers mission-critical business operations across the globe.Join a company that offers:

• Mission-driven work that directly impacts millions of lives
• Deep domain expertise in retirement and insurance technology
• An evolving product-first culture backed by innovation and leadership investment
• A global, remote-first team focused on results, collaboration, and growth

At Vitech, we believe that diversity fuels innovation, and we're committed to creating an inclusive workplace where everyone can thrive. We're an Equal Opportunity Employer and welcome all qualified applicants regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability, or veteran status.#LI-Remote

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Sales
• IndustriesSoftware Development

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