Director-Center for Student Success & Coaching - Long Island University : Job Details

• Title: Director-Center for Student Success & Coaching4394
• Department: Center for Student Success and Coaching-Brookville
• Date Posted: 07/01/2025
• FLSA: Exempt
• Starting Date: As soon as possible
• Contact: Please submit an online application

Job Title: Director, Student Success & Coaching

Full/Part Time: Full-Time

FLSA Classification: Exempt

Campus: Post Campus

Reports To: University Director of Enrollment Services

Basic Function and Scope of Responsibilities:

The Director of the Center for Student Success & Coaching will oversee daily operations and staff, including Success Coaches, Residence Directors, and Associate Directors. They are responsible for improving procedures, updating policies, and analyzing data to enhance student success. This role ensures integrated services in academic and career success, financial aid, registration, international I-20 processing, and student accounts. Additionally, the Director supports students' learning outcomes at LIU, fostering critical thinking, communication skills, ethical reasoning, and global citizenship as outlined by LIU's co-curricular learning outcomes.

• Overall management of the daily operations of the Center for Student Success & Coaching, ensuring successful execution of academic, financial, and career success services, including participation in campus-wide events, administrative committees, and workshops.

• Develop plans for the continual improvement of office procedures and the implementation of new technologies and operational functionalities.

• Supervise, mentor, and facilitate a team of professional staff members, including Success Coaches and Associate Directors, by establishing goals, fostering professional development opportunities, and monitoring recruitment and retention goals.

• Collaborate with various offices, including the University Center and Office of Admissions, to support recruitment, retention, and enrollment efforts, ensuring all federal, state, and institutional aid programs are administered according to regulations.

• Serve as the primary advisor and success coach for a working caseload of students, providing accurate academic advisement and career resources, and developing career tracks congruent with students' academic pursuits.

• Assist in pre-enrollment, admissions, orientation, and career activities to reinforce the importance of a collective, integrated college experience geared toward academic and career success.

• Prepare students for their transition to college, integrating new students into the intellectual, cultural, and social life of the university.

• Ensure superior customer service in all student interactions, including financial aid, registration, international I-20 processing, and student accounts.

• Gather, analyze, and report on data related to student progress, retention, and other key job performance indicators through weekly and monthly reports.

• Coordinate efforts across campuses to ensure streamlined operations and a uniform student experience.

• Perform other duties as assigned by the Associate Dean of Students & Executive Dean of Students.

Director, Student Success & Coaching Area Specialization Academic & Career Success:

• Support career success functions in accordance with NACE Standards.

• Monitor and track student outcomes in LIU Handshake, including profile completion, resume competition, internship placement, and employment outcomes.

• Execute campus-wide career support workshops, programs, and events.

• Plan and execute internship readiness programs and integrate career exploration into coaching and advising.

• Support international student success and study abroad programs.

• Plan and execute student employment initiatives, including job fairs and career expos.

• Facilitate academic workshops on topics such as time management and self-registration.

Director, Student Success & Coaching Area Specialization: Student Involvement and Residence Life:

• Develop campus-wide programming, traditions, and initiatives to enhance campus life for all students.

• Provide leadership for LIU Cares, the university-wide service initiative.

•F acilitate student leadership programs and manage student organizations and Greek Life.

• Develop and execute new student orientation programs and marketing materials for campus events.

• Recruit, train, and hire student leaders, including orientation leaders, resident assistants, and student workers.

• Address student concerns, conflicts and conduct issues in collaboration with other departments.

• Conduct regular assessments of residential programs and student satisfaction.

• Ensure compliance with institutional policies and housing regulations.

• Provide weekend and evening coverage of student life and organization programs.

Director, Student Success & Coaching Area Specialization: Financial Aid and Student Accounts:

• Demonstrate knowledge of federal and state financial regulations, and university financial policies and procedures.

• Assist students with understanding financial aid procedures, including personal finances, student loans, government grants, and private scholarships.

• Help students navigate the financial aid process, complete forms, and provide needed documents, including electronic submission of FAFSA, Federal FSAID applications, and loan interviews.

• Execute university billing, refunds, cashiering functions, payment plans, and collection agreements.

• Communicate billing and payment options to students clearly and concisely.

• Manage the collections process for delinquent accounts and communicate potential withdrawal calculations for financial aid recipients.

Education Requirements:

Master's Degree Required.

Training, Skills, Knowledge, Experience:

• At least 7-10 years of progressively professional experience in higher education, student affairs, and enrollment services.

• Proven track record of success in managing co-curricular activities and academic support services.

• Ability to work collaboratively with department heads and other members of the University community

• Knowledge of international student services, particularly I-20 processing

• Appreciation for cultural differences and global values.

• Excellent written and spoken communication skills.

Working Conditions:

• Flexible hours, including weekends and evenings, are required to execute the position's role responsibly.

LIU is an equal opportunity employer. LIU is committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our academic community. LIU encourages applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.

If you need assistance applying for any of these positions, please [email protected] .

Apply Now

If you need assistance applying for any of these positions, please [email protected] .

LIU is an equal opportunity employer. LIU is committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our academic community. LIU encourages applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.

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