Director, Business Process Improvement - Mastercard : Job Details

The Director, Business Transformation plays a pivotal role in advancing Mastercards People Operations & Insights strategy. This role is responsible for leading enterprise-wide transformation initiatives that enhance operational efficiency, drive innovation, and improve user experience across the People & Capability (P&C) function. This position combines strategic thinking, stakeholder engagement, and program execution to deliver measurable business value. Key Responsibilities: - Program & Portfolio Leadership:Lead the end-to-end execution of large-scale, cross-functional transformation initiatives. Build and manage integrated project plans, ensuring alignment with the broader P&C roadmap and business objectives. - Cross-Functional Collaboration:Partner with key internal stakeholdersincluding Technology, Legal, Risk, Finance, Global Business Services, and P&C leadershipto coordinate efforts, manage dependencies, and resolve roadblocks across workstreams. - Governance & Reporting:Esta...Director, Business, Improvement, Process, Improvement, Operations, Business Services