Director, Business Process Improvement - Mastercard : Job Details

Manage the overall coordination, status reporting, financials, schedules, and stability of project-oriented work efforts, ensure that project goals and objectives are met within agreed upon time, scope and resource requirements - Develop detailed project plans and manages all implementation processes within budget constraints - Take a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies) - Develop compliance methodologies, including the creation of project metrics and charters, and risk mitigation and communication strategies. Establishes function metrics for measuring and tracking customer satisfaction - Act as trusted business partner and project management advisor for project managers, consulting on escalations and advising on methodologies - Ensure project objectives are met within agreed upon time, scope, and resources required - Communicate project updates to key stakeholders including senior leadership - Create KPIs to measure ...Director, Business, Improvement, Process, Improvement, Leadership, Business Services