Director, Business Applications Administration/Integration - University of New Hampshire : Job Details

Director, Business Applications Administration/Integration

Apply locations: University of New Hampshire – Main Campus, University System Of New Hampshire - System Office, University of New Hampshire - Franklin Pierce School of Law, Keene State College, University of New Hampshire - College of Professional Studies

Time type: Full time

Posted on: Posted 8 Days Ago

Job requisition id: JR885

USNH Employees should apply within Workday through the Jobs Hub app.

Director Business Applications/Integrations leads a distributed team responsible for proper administration and ongoing operations of all business application systems used within the University System of New Hampshire institutions, ensuring efficient and consistent operations for the University System of New Hampshire.

• Empowered and accountable to meet or exceed the established customer service standards.
• Creates and maintains an established set of best-practice business processes, operational standards and procedures, and qualitative and quantitative metrics to ensure effective support to students, faculty, staff, and researchers.
• Sets direction, establishes goals, and aligns priorities for all operating locations to meet established service standards and metrics.
• Effectively collaborates with other technology and business leaders to understand, gather, and disseminate information regarding changes in IT operations and technologies that may impact our customers.
• Empowered with budgetary and supervisory responsibilities.
• Requires travel to all institutions.
• The position has authority to hire and terminate employees, structure and assign employee work, provide direction to staff, conduct performance reviews, handle disciplinary actions, make salary decisions, and provide functional supervision and training.

• Consummate leader with a positive presence that guides an organization with a culture of unwavering dedication to the customer base, a passion for excellence, and a constant drive to improve service delivery.
• Empowered and accountable for establishing systems methodology, procedures, and protocols for supporting business technology solutions across multiple operating locations.
• Directly interfaces with the customer base to identify areas for improvement.
• Exceptional team player. Communicates effectively throughout the organization.
• Develops and implements annual goals and strategies for area of responsibility, addressing resourcing needs and regularly assessing and reporting on risk in the absence of resources.
• Operates with humility and reflection. Modifies existing procedures to respond to new situations or better ideas.

• Master's Degree.
• Ten years minimum of experience managing multiple technology services and solutions within a complex, service-oriented environment.
• Seven years of proven leadership and supervisory experience.
• Ability to adapt and promote organizational core beliefs and values.
• Passion for IT and eagerness to stay current with changing technology practices.
• Exceptional level of personal initiative and a concern for achievement.
• Highly motivated self-starter with demonstrated ability to lead and motivate a team.
• Ability to prioritize multiple tasks and projects required, along with strong organizational skills.
• Proven facilitation and project management skills.
• Must have a current driver's license and be willing to travel 20% of the time to operating locations across New Hampshire.
• Direct experience providing ERP and Business Application support in a Higher Education environment.
• Experience managing enterprise business applications, especially ERP systems is required. Experience with Workday is highly desirable.

• Resume/CV
• Cover Letter

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction.

EEO Statement: The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Location: Durham

Salary Grade: Exempt Staff 31

The University System of New Hampshire is the largest provider of postsecondary education in the Granite State. With approximately 30,000 enrolled students annually, the institutions of the University System have a direct impact on hundreds of thousands of New Hampshire citizens every year.