Director, Banquets - Westinranchomirage : Job Details

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The Westin Rancho Mirage Golf Resort & Spa provided pay range

This range is provided by The Westin Rancho Mirage Golf Resort & Spa. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$87,360.00/yr - $95,000.00/yr

About UsAt Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soar above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who is positive, adaptable, and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.Job SummaryDemonstrates knowledge by leading the team to accomplish daily goals. Ensures the highest level of service during events by training and developing staff and executing the requirements of events based on standards. Can hold associates and themselves to a high level of accountability and consistency. Drive customer satisfaction and capitalize revenue opportunities during the event phase of a function. Provides clear and concise communications to everyone having ownership in the success of the event. Monitors and controls financial and administrative responsibilities to meet or exceed department goals. Able to focus on hotel leadership duties outside the daily responsibilities of the banquet department and contribute to hotel's internal and external community initiatives.CANDIDATE ProfileEducation And Experience Qualifications

• High school diploma or GED; 3 years' experience in event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in event management, food and beverage, sales and marketing, or related professional area.

Professional Qualifications

• Anticipates guests' needs.
• Be proactive and detail-oriented to avoid any potential issues
• Be visible in the eyes of the clients, guests, and associates. Lead by example.
• Ensure the staff is knowledgeable about the groups and their functions.
• Food displays are creative, labeled, and well-maintained throughout all functions.
• Knowledge of proper staffing guidelines and company service standards.
• Promote employee empowerment

• 3 years of experience in the Director of Banquets role.

CORE WORK ACTIVITIESManaging and Leading Banquet and Convention Service Set Up Operations

• Complete knowledge of all meeting spaces and understanding their flexibility.
• Understanding space square footage and knowing what types of setups will fit in each meeting space.
• Use of staffing matrix and customer count ratios to determine scheduling for each event.
• Ability to oversee and direct captains, servers, bartenders, and housepersons simultaneously.
• Complete food and beverage menu knowledge.
• Knowledge of beverage standards and liquor laws.
• Ensures function space and corresponding heart of the house areas are cleaned and maintained.
• Ensures furniture and equipment is maintained and inventory levels are kept under corporate guidelines.
• Anticipates guests' needs and responds promptly.
• Work with the Executive Committee on CAPEX projects.
• Ensure schedules are completed due to business needs and company guidelines.
• Schedules are posted on time.
• Able and willing to assist in other areas of the hotel when needed or asked for (restaurants, lounges, recreation, pools, etc.).
• Attend preconvention, resume, and BEO meetings.
• Positive relationships and a high level of communication with the kitchen, stewarding, sales, and event planning teams.
• Very visible on the floor presence and able to be hands-on with all team members.
• Maintain and use side work checklists daily for all shifts.
• Knowledge of hotel systems (OneSource, Lightspeed, CI, Micros) and strong computer skills.
• Associate timecard edits are completed daily.
• Associates are sent on break per CA state laws.
• Monitor and document meal break violations daily.
• Manages department controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Meal functions and meetings are set up before the start time with accurate menu items and/or meeting room specifications.
• Spaces and equipment are spotless and in working order.
• Conduct staff service training.
• Work with internal departments (stewarding, kitchen, event planning) to ensure all details are accurate and properly executed.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Ensure all staff have a current RBS and Riverside County food handler card on file.
• Ensures property policies are administered fairly and consistently.
• Interviews and hires employees with the appropriate skills to meet the business needs of the operation.
• Ensures property policies are administered fairly and consistently.
• Monitors and manages the payroll function.
• Ensures employees are treated fairly and equitably.
• Effectively schedules to business demands and for tracking of employee time and attendance.
• Celebrates successes and publicly recognizes the contributions of team members.
• Strives to improve employee retention.
• Ensures employees receive ongoing training to understand guest expectations.
• Sets goals and delegates tasks to improve departmental performance.
• Hotel-wide communication and initiatives are supported and properly communicated to all associates.
• Ensures employees receive ongoing training to understand guest expectations. Promote on-the-spot coaching.
• Sets goals and delegates tasks to improve departmental performance.
• Complete and administer annual reviews.
• Ensures employees receive ongoing training to understand guest expectations.
• Sets goals and delegates tasks to improve departmental performance.

Job Title: Director, BanquetsDepartment: BanquetsRange: $87,360-$95,000/annually

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesHospitality

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