Director, Banking Center Manager - Webster Bank : Job Details

Be among the first 25 applicants two weeks ago.

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first—doing whatever we can to help individuals, families, businesses, and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Our core values are Integrity, Collaboration, Accountability, Agility, Respect, and Excellence, which set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The role involves implementing the Webster banking center network strategy, including achieving sales, customer service, P&L management, operations, and colleague development goals, while contributing to district objectives. Responsibilities include acquiring, integrating, and optimizing new and existing client relationships. The colleague must develop and maintain strong partnerships with segment and line of business partners through collaboration and communication.

• Consistently meet/exceed sales, retention, and Superior Service Quality (SSQ) standards.
• Develop, implement, and manage a detailed business plan; establish team sales and service goals.
• Expand and retain client relationships, actively cross-sell, resolve client issues, and support segmentation strategies to grow profitability.
• Identify, cultivate, and support key customer segment relationships through focused sales and referral activities.
• Maintain knowledge of all Webster products, services, and delivery channels.
• Coach, develop, and hold team accountable, demonstrating leadership and modeling behaviors.
• Utilize all available sales tools and resources effectively.
• Ensure timely completion of audits and compliance with laws, policies, and procedures.
• Schedule branch employee shifts to meet customer needs, providing flexible coverage.
• Drive high performance, enhance employee engagement, and recognize achievements.
• Execute onboarding and training for new colleagues on policies, procedures, and operational duties.

• High school diploma/GED required; Bachelor's degree preferred.
• 5-7 years of banking experience with leadership, customer service, and managerial skills.
• Deep knowledge of retail banking products and services.
• Strong customer service, relationship-building, organizational, computer, and communication skills.

The estimated salary range is $70,000 to $100,000 annually, with potential incentive compensation. Actual salary varies based on experience and location.

We are an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Banking, Financial Services, Investment Banking

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