Director - Applied Science, Amazon Connect - Amazon : Job Details

Director - Applied Science, Amazon Connect

Join to apply for the Director - Applied Science, Amazon Connect role at Amazon

Director - Applied Science, Amazon Connect

1 day ago Be among the first 25 applicants

Join to apply for the Director - Applied Science, Amazon Connect role at Amazon

DescriptionThe Amazon Connect Interactive AI and Engagement organization was formed in April 2025 to bring together Contact Lens, Q in Connect, and Flows/Lex into one organization, responsible for weaving native-AI across the Connect application experiences delivered to end-customers, agents, and managers/supervisors. We are reimagining customer engagement to enable companies to deliver proactive and personalized experiences (in websites, mobile apps, and traditional contact center channels including voice, messaging, and email) that discern and resolve end-customers' intent before problems ever arise. To succeed, we need a unified science strategy and approach to power 'AI-throughout' customer experiences that leverage humans in the loop when required to meet business goals. We seek to hire a Director of Applied Science who will define and execute that strategy, and organization required. This leader will push the technical boundaries in generative AI science, shaping the industry, while influencing and leading key product investments across Connect service teams and leadership.

DescriptionThe Amazon Connect Interactive AI and Engagement organization was formed in April 2025 to bring together Contact Lens, Q in Connect, and Flows/Lex into one organization, responsible for weaving native-AI across the Connect application experiences delivered to end-customers, agents, and managers/supervisors. We are reimagining customer engagement to enable companies to deliver proactive and personalized experiences (in websites, mobile apps, and traditional contact center channels including voice, messaging, and email) that discern and resolve end-customers' intent before problems ever arise. To succeed, we need a unified science strategy and approach to power 'AI-throughout' customer experiences that leverage humans in the loop when required to meet business goals. We seek to hire a Director of Applied Science who will define and execute that strategy, and organization required. This leader will push the technical boundaries in generative AI science, shaping the industry, while influencing and leading key product investments across Connect service teams and leadership.The business opportunity is substantial. We are executing to be the leader irrespective of the ultimate balance between proactive end-customer self-service and agent-assisted workloads. To do so, science innovation will be pivotal to help achieve our ambitious goals, differentiating Amazon Connect from our competitors.Key job responsibilitiesThe Director of Applied Science will lead us to propose and deliver an organizational plan that is aligned to a unified science strategy. This science strategy will enable data-driven, AI-powered continuous optimization across self-service, agent assistance, and manager assistance workloads. This leader will inherit an existing applied science team, and possibly (strategy dependent) a data integrations team engineers. We believe that the strategy this leader defines will require additional applied scientists. Beyond direct team ownership, this leader will be responsible for cross-AWS science collaboration with Bedrock, AGI, Q, and Transcribe organizations.Basic QualificationsBasic qualifications

• A MS in CS, Machine Learning, Statistics, Operations Research or similar.
• 10 years of hands-on experience in predictive modeling and large data analysis
• Expertise in Machine Learning as applied to large-scale generative models
• Strong ML breadth and depth
• Strong skills with SQL
• Strong skills with Spark/Python/Perl (or similar)
• Communication and data presentation skill
• Strong problem-solving ability

Preferred Qualifications

• A PhD in Computer Science, Machine Learning, Statistics or Operations Research
• 15 years of industry experience in ML
• Superior ML breadth and depth
• Expert skills with SQL
• Expert skills with Spark/Python/Perl (or similar)
• Superior problem solving

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $262,500/year in our lowest geographic market up to $350,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.Company - Amazon Development Center U.S., Inc.Job ID: A2972323

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionResearch, Science, and Engineering
• IndustriesSoftware Development

Referrals increase your chances of interviewing at Amazon by 2x

Get notified about new Science Director jobs in Seattle, WA.

Seattle, WA $150,000.00-$175,000.00 1 week ago

Seattle, WA $271,000.00-$361,000.00 5 days ago

Bellevue, WA $212,000.00-$247,000.00 6 days ago

Redmond, WA $169,000.00-$304,200.00 21 hours ago

Seattle, WA $135,000.00-$150,000.00 4 hours ago

Bellevue, WA $217,000.00-$301,000.00 1 week ago

Seattle, WA $150,000.00-$180,000.00 10 hours ago

Bellevue, WA $212,000.00-$247,000.00 1 week ago

Regional Vice President - Pacific Northwest

Seattle, WA $120,000.00-$140,000.00 1 week ago

Seattle, WA $225,000.00-$295,000.00 5 days ago

Director, Strategy & Operations Excellence

Seattle, WA $197,000.00-$275,500.00 1 week ago

Seattle, WA $125,000.00-$145,000.00 1 week ago

Director - Global Digital Marketing & Virtual Experiences

Bellevue, WA $217,500.00-$312,685.00 1 week ago

Seattle, WA $115,000.00-$150,000.00 2 weeks ago

Bellevue, WA $78,000.00-$82,365.00 1 week ago

Seattle, WA $167,700.00-$251,500.00 1 day ago

Sr. Director, Global Business and Commercial

Seattle, WA $210,000.00-$240,000.00 5 days ago

Director - Global Digital Marketing & Virtual Experiences

Bellevue, WA $217,500.00-$312,685.00 1 week ago

Customer Success Executive Operations Director

Seattle, WA $177,600.00-$257,600.00 2 weeks ago

Greater Seattle Area $180,000.00-$250,000.00 1 week ago

Seattle, WA $165,000.00-$185,000.00 4 days ago

Seattle, WA $162,950.00-$171,500.00 10 hours ago

Seattle, WA $120,600.00-$149,400.00 2 weeks ago

Deputy Director, People Global Operations

Seattle, WA $208,600.00-$352,400.00 1 week ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr