Director, Application Operations and Production Support - Voya Financial : Job Details

Manage overall operations and performance issues, responsible for meeting overall service level agreements, business goals and quality goals (internal and supplier). Identify opportunities for continuous improvement, new services and cost reduction. Partners with supplier(s) as appropriate to ensure quality and service levels are achieved. Coordinate work across multiple work teams and organizations; develop, maintain, and implement changes to meet evolving business and service needs. Anticipate changes to the resource model and takes action which ensures expectations are met on time and within budget. Accountable for overseeing all day to day tasks with Voya and supplier. Ensure all application and business requests are tracked and responded to in a timely fashion, engage in critical application needs and drives communication in a timely, effective fashion. Negotiate enhancement deliverables to align with organizational, business and cross organization team goals. Escalate unresolved ...Operations, Application, Director, Production, Support, Continuous Improvement, Insurance