Digital Experience Manager - CreditAssociates, LLC : Job Details

Digital Experience Manager

CreditAssociates, LLC

Job Location : Plano,TX, USA

Posted on : 2025-08-16T01:12:04Z

Job Description :

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Job Posting: Digital Experience ManagerTitle: Digital Experience ManagerReports to: Director of Digital ExperienceExperience Level: 3+ yearsType: Full-timeJoin Us in Making a DifferenceCreditAssociates, an industry-leading financial services company, is recruiting a hands-on, roll-up-your-sleeves Digital Experience Manager. In this role, you are critical to our client's success and the company's ability to achieve our ambitious growth goals. With rising inflation, interest rates, and a looming recession, more people than ever need our help resolving their debt and achieving a debt-free life. This is what we live for, this is our purpose.This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering meaningful, incremental results through customer interactions and digital experiences.What We Expect from the Right CandidateYou're equal parts digital problem solver and organized project coordinator. You know how to take a strategy and turn it into execution. You care about accuracy, timelines, and results. You take ownership, ask smart questions, and don't shy away from doing the work. You're comfortable working cross-functionally to bring digital experiences to life—and tracking the details that make a campaign or feature successful.Responsibilities

Support project management for digital initiatives that improve the client experience and reduce call volume:

Optimize content and experiences across our websites, mobile app, and other digital tools
Collaborate with internal partners including legal, creative, operations, and IT
Assist in creating annotation documents and training materials for new digital features
Own UAT (user acceptance testing) for new features and digital tools
Maintain documentation, meeting notes, and project roadmaps
Partner with creative vendors to develop videos, scripts, and educational materials
Document and map workflows and help improve internal and client-facing processes
Summarize pilot test results, identify insights, and support phased rollouts
Clearly communicate updates or changes to internal teams

Coordinate execution of client-facing digital communications (email/SMS):

Intake retention communication requests and prep summaries for leadership review
Draft initial versions of emails and texts
Partner closely with the Salesforce Marketing Cloud Automation Manager to ensure flawless execution of all communications
Own the execution of all client-facing communications—if something launches with errors, this role is accountable
Coordinate legal reviews, review and clean audience lists, and manage UAT prior to launch
Keep a master calendar of all active and recurring communications
Monitor and report on communication performance (open rates, deliverability, bounce issues, etc.)

Qualifications

Bachelor's degree in marketing, advertising, business, or a related field
3+ years of experience in digital marketing, communications, customer experience, or project coordination
Strong writing and editing skills with a clear, concise tone
Highly organized with excellent attention to detail
Comfortable juggling multiple projects and shifting priorities
Able to work cross-functionally and drive tasks to completion
Action-oriented and quick to learn new tools or systems
Experience with email platforms (like Salesforce Marketing Cloud) is a plus

Bonus Points For

Analytical mindset with comfort digging into campaign data
Familiarity with client portal or self-service experience design
Project management mindset (even without the title)

What to Expect from CreditAssociates

A mission, purpose, and culture-driven company — we believe life is lived better debt-free
A company committed to developing and promoting our people from within
Fast-track growth opportunities based on your learning curve and performance—not tenure
Companywide functions include weekly lunches, recognition programs, and lifestyle events
Excellent benefits including Medical, Dental, Vision, and company-paid Life Insurance
Generous 401(k) plan with aggressive company match
Flexible schedule that supports a positive work/life balance
Convenient office location in Plano, TX

Come Join Us!All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.We are the premier debt resolution company, providing a fresh financial start for individuals struggling with overwhelming debt. We live our credo, Carpe Diem (“Seize the Day”), and do this daily. Our company's growth directly reflects the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing, and positively charged, high-performance culture—we urge you to consider joining our family. We reward success and hard work!

Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionBusiness Development and Sales
IndustriesConsumer Services and Financial Services

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