Digital CX Product Manager - Randstad Digital Americas : Job Details

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This range is provided by Randstad Digital Americas. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70.00/hr - $80.00/hr

Job SummaryWe are seeking a versatile and experienced Digital CX Product Manager to drive the strategy and development of innovative digital products for both internal and external customers. The ideal candidate will combine a strong understanding of Product Management, User Experience (UX) Research, and Design Thinking with critical experience in governance, risk, and regulatory compliance. This role is perfect for a strategic thinker who can navigate the complexities of a large organization, particularly within the transportation or customer service industries, and translate technical capabilities into user-centric solutions. You'll be responsible for managing the entire product lifecycle, ensuring our digital offerings are not only innovative and user-friendly but also meet all corporate, IT, and regulatory standards.location: Philadelphia, Pennsylvaniajob type: Contractsalary: $70 - 80 per hourwork hours: 9am to 5pmeducation: BachelorsResponsibilities

• Lead the product lifecycle from ideation to launch, including defining product vision, strategy, and roadmap.
• Conduct user research and apply Design Thinking methodologies to inform product decisions and drive continuous improvement.
• Manage product experiences for internal and external customers within a complex environment, such as a Customer Care Center.
• Collaborate with cross-functional teams, including engineering, design, operations, and compliance, to ensure product success.
• Ensure all digital products adhere to governance, risk, and regulatory oversight requirements.
• Utilize data and user feedback to prioritize features and make informed product decisions.

Qualifications

• Proven experience as a Digital Product Manager, with a strong background in UX Research and Design Thinking.
• Demonstrated experience with governance, risk management, and regulatory compliance.
• Previous experience in the transportation or customer service industries is required.
• Knowledge of IT, Operational Technology (OT), corporate tech, rail domain, or other industrial technologies.
• Experience managing digital experiences for internal and external customers in a complex environment.
• Excellent communication, leadership, and stakeholder management skills.

Skills

• Strategic Product Vision and Roadmap Development
• User Experience (UX) Research and Design Thinking
• Regulatory Compliance and Risk Management
• Cross-Functional Collaboration and Leadership
• Customer Empathy and Advocacy
• Data-Driven Decision Making
• Technical Acumen (IT, OT, Industrial Technologies)
• Complex Stakeholder Management
• Problem-Solving and Critical Thinking
• Adaptability and Resilience

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionProduct Management and Marketing
• IndustriesIT Services and IT Consulting

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