Digital Content Specialist - AI, Self Service, Chatbot, Automation (Remote) - Nestle S.A. : Job Details

As a Digital Content Specialist, you will be sitting within our contact center as part of the Center of Excellence B 2 C Innovation & Optimization Hub. In this role, you will implement customer-service focused chatbots, where you will design, author, and manage conversational journeys using NLU/ NLP and/or Generative AI models to facilitate seamless communication with customers via text chat. Your responsibilities include creating automated text flows through our chatbot platform to streamline customer services and other communication processes. You will test and debug business communication flows as necessary, review and simplify code when needed, and evaluate chatbot performance using a developed measurement framework. You are passionate about and skilled in curating data to deliver excellent customer service and experiences. You have proficiency in creating, qualifying, monitoring, and analyzing chatbot data to provide outstanding AI-based automated customer service. The successful ...Digital Content, Continuous Improvement, Specialist, Automation, Customer Service, Customer Experience, Manufacturing, Technology