Digital Consumer Experience Strategy Lead - Sanofi : Job Details

At Sanofi, we're committed to providing the next-gen healthcare that patients and customers need. It's about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before.

Sanofi is a leading pharma company under deep digital transformation in its different engagements with patients, customers, employees, and stakeholders.

The Consumer Experience (CX) Strategy lead provides the end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staffs to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks.

You develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what's possible. Your success will see your strategies being the lighthouse for the projects you are working on.

CX is a new function within Sanofi, and the work will require evangelization, delivery, and high adaptability to change. This new team entails project management, research, design (visual and UX), prototyping and strategy.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Deliver CX strategy across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks

Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency

Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions

Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors

Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist

Embody excellence in consumer experience at all levels and influence product and service strategy direction

Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups

Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering

Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings.

Strong communication and presentation skills to convey recommendations efficiently

Strategic planning for CX: Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities.

Strong business acumen, with ability to understand value generation and business modelling

Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners

CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.

International experience, with understanding of cultural sensitivities as the role is global

High EQ to manage different stakeholders within the organization and understand how to bring them along.

Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field. Master's degree in relevant field a plus (preferred)

7+ years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design.(preferred)

Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data

Embody a strong and effective user's point of view inside the organization.

Familiarity with pharma/health technology is a plus

English communication skills on a professional level (verbal and written) for candidates out of USA

You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company

Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details

Comfortable with change and ambiguity: you are naturally confident in a shifting world.

You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation

You have an intellectual curiosity that inspires others around you

Culturally curious, you are willing to work in an international environment

Bring the miracles of science to life alongside a supportive, future-focused team.

Discover endless opportunities to grow your talent and drive your career, whether its through a promotion or lateral move, at home or internationally.

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.