Desktop Support Technician (W2 & Local to SC only) - Elegant Enterprise-Wide Solutions : Job Details

About this Position:

Job Title: Desktop Support Technician (W2 & Local to SC only)

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Experienced in enterprise desktop support and customer service.
• Skilled in desktop administration for Windows 7 and Windows 10.
• Demonstrative abilities to troubleshoot desktop, printer, network and MDM iPhone issues.
• Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities.
• Must be able to efficiently perform remote and onsite technical work. Could be supporting people at different sites.
• Must be able to update user and system information in Active Directory and SCCM.
• IT network, virtual environments, database, and storage.
• Windows 10 or 11 Enterprise.
• GPO (Windows Group Policy Object) administration.
• Windows Security - Group Policy.
• VOIP.
• Windows Server 2019.
• M365.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Strong personal, ethical, and moral standards.
• Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints.
• Good interpersonal skills.
• Proactive and self-motivated.
• Self-starter with the ability to prioritize workload and manage time.
• Willingness to learn new things and take ownership.

REQUIRED EDUCATION:

• Bachelor's Degree.
• Or Master's Degree in Computer Science, or Information Systems/Technology Management.
• Or equivalent work experience.

PREFERRED CERTIFICATIONS:

• A+.
• Network+.
• Security+.
• MCSA: Windows 10.

Note: For H-1B and OPT cases, we are seeking candidates from recognised organizations.

No phone calls please.