Desktop Support Technician - Datawiz : Job Details

Job Description

Overview : Datawiz seeks a highly experienced and motivated On-Site Support Technician, Level 1 in Dallas, Texas.

Requirements

• Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.
• Perform onsite updates, configuration changes, or software installations.
• Perform bulk MACDs.
• Provide technical support and setup during special events such as conferences.
• Provide onsite technical assistance to end users.

Responsibilities

• BS / BA in Computer Science, Information Technology, or an equivalent combination of education and experience.
• Three to five years of experience in service delivery and network hardware and software configuration troubleshooting.
• Experience with various desktop systems, operating systems, and diverse technical environments.
• Excellent customer service orientation and verbal communication skills.
• Experience supporting Windows and Mac operating systems, MS Office, VPN, local and network printing, and mobile device services such as ActiveSync.
• Ability to install software and troubleshoot a wide range of applications.
• Experience in a financial services environment is preferred.
• Analytical thinking and problem-solving skills.

You must be a US citizen or national.

You must be able to clear a federal background check, including review of financial obligations.

Datawiz, a GTSC company, is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified individuals of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, disability, sexual orientation, gender identity, or any other basis protected by law. Learn more about your EEO rights as an applicant.

Datawiz is committed to providing reasonable accommodations to applicants with disabilities. If you require assistance with our online application process, please contact us at [email protected]. Note: This accessibility is for individuals requiring accommodations and should not be used to check application status. Inquiries not related to accommodations will be discarded.

GTSC participates in the E-Verify program as required by law. Learn more about the E-Verify program.

Employment is contingent upon successful completion of a background check. Additional screenings such as drug testing or credit checks may be required depending on job duties or client requirements, conducted in accordance with applicable laws.