Desktop Support Technician / Information Technology Specialist I (00116) - Virginia Department of Human Resource Management : Job Details

Longwood University invites qualified applicants to apply for the position of Desktop Support Technician / Information Technology Specialist I. The successful candidate will install, upgrade, configure, maintain, and troubleshoot operating systems, application software, and hardware installed on university computing devices (including desktop computers, laptops, smartphones, tablets, printers, and scanners). They will also support the setup, configuration, and troubleshooting of workstation network connectivity, provide user assistance and consultation on workstation operation and use, and assist with the student technology program. This position is located in Farmville, Virginia, and is required to work in person on Longwood University's campus.

Job Requirements:

• High school diploma / GED
• Experience in a customer service environment
• Strong knowledge of various software applications, including Windows OS and the Microsoft Office Suite
• Ability to communicate effectively and efficiently, and to provide outstanding customer support

Preferred:

• Undergraduate degree in Computing, Information Sciences, or a related field, or an equivalent combination of education, training, and experience
• Knowledge of and/or experience with Mac OS
• Knowledge of and/or experience with endpoint management software (e.g., Intune, Jamf, Microsoft Endpoint Configuration Manager)

Additional Information:

• This is a full-time, classified, non-exempt position in pay band 4.
• A successful fingerprint-based criminal background investigation is required.
• AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
• Commonwealth of Virginia benefits accompany this position to include:
• State health and dental benefits & flexible spending accounts
• Paid leave (which may include sick leave, personal leave, annual leave, etc.), and 13 holidays
• Retirement savings plans (some with limited employer match available (VRS))
• Life & Long-Term care insurance
• Employee Assistance Program
• Employee discounts for various services, including Verizon.
• Educational benefits for most employees
• Cost-effective Fitness Center membership for employees
• In compliance with the Americans with Disabilities Act (ADA), Longwood University will provide, if requested, reasonable accommodations to applicants in order to provide access to the application and/or interview process. You are not required to note the presence of a disability on your application. If, however, you require accommodations in the application and/or interview process, please contact the Office of Human Resources at 434-###-#### or [email protected].

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer