Desktop Support Technician II - Russell Tobin : Job Details

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What are we looking for in our Desktop Support Technician II?Apply today for consideration!Title: Desktop Support Technician IILocation: Mountain View CAPay rate: $40.00 - $42.00 /hour DOEDuration: 18+ Months (Possibility of extension)Duties

• Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers.
• May also serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure.
• May also deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised.
• May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Coordinate with vendors to resolve problems.
• Add or replace memory, new keyboards, motherboards, and other components.
• Set up and troubleshoot domains, user accounts and software accounts. Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.

Qualifications

• 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required
• Experience working with multiple customers face to face in a ‘Walk Up Bar' type of corporate environment is preferred
• Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA
• Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
• Passionate about providing excellent customer service and follow-thru to completion
• Minimum of an associate's degree in a computer technology or equivalent from two-year College or technical school
• Familiarity supporting Mac OS X & Windows 10/11
• Previous experience with Microsoft Office is preferred
• Good problem solving, diagnosis and troubleshooting skills
• The ability to work under pressure in a fast-paced environment is a must
• Familiarity with wired and Wi-Fi Networking with Windows Active Directory
• Familiarity with Exchange, AD, Software Distribution Systems, and related technologies
• Familiarity with Video Conferencing support and communication technologies such as Zoom is a plus
• Working knowledge of collaboration tools such as Slack, Box, Google Suite
• Familiarity with ticketing systems such as Service Now is a plus
• Strong mobile support (Android, iOS, etc.) experience
• Ability to work independently and within a team

Education RequiredBachelor of Science Degree from an accredited college.Education PreferredBachelor of Science Degree from an accredited college.Additional InformationOnsiteRussell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.#CBRate/Salary: $40.00 - $42.00 /hour DOE

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeContract

Job function

• Job functionInformation Technology
• IndustriesStaffing and Recruiting

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