Desktop Support Specialist - Netpolarity : Job Details

Job Title: Technology Support Specialist I

Job Duration: 12+m Contract with potential for conversion

Base pay range: $28.00/hr - $35.00/hr

Company: netPolarity, Inc. (Saicon Consultants, Inc.)

• Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
• Laptop troubleshooting, maintenance and administration.
• Apple MacBook support and troubleshooting.
• Apple iOS and Android device support; setup and configuration.
• Knowledge and understanding of HP, Xerox and Canon print devices.
• Anticipate and respond to complex technology support issues.
• Strong knowledge and understanding of Win10, Office 365.
• Instant Messaging tools; TEAMS.
• Excellent customer service skills, meeting with users in person to resolve complex technology issues.
• Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
• Analyze the impact of decisions, and guide others through the solution process to satisfy customer, OSTS and Firm needs and objectives.
• Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
• Leverage multiple resources or coordinate with other teams to meet customer needs.
• Facilitate the implementation and support of defined EY Technology solutions.
• Communicate system updates to customers as required.
• Document and track the status of inquiries and follow up to ensure customer satisfaction using Service Now.
• Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
• Use root-cause analysis and troubleshooting at the operational level to prevent future occurrences.
• Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
• Share solutions throughout Global IT using appropriate channels (e.g., Yammer, SharePoint and other collaboration tools).
• Provide technical guidance and consult with EY customer stakeholders.

• Bachelor's Degree in Computer Science or a related discipline; or equivalent work experience.
• Approximately 1-3+ years of experience in IT product support.
• Experience with desktop tech support and with hardware and software installations.
• Experience with operating systems such as Windows and macOS/iOS.
• Experience with networking troubleshooting and Active Directory.
• Excellent customer service skills, including meeting with users in person to resolve complex technology issues.
• Ability to perform root cause analysis and proactive problem prevention.

Please respond at the earliest to speed up the interview process. I will contact you if I need further details.

A SAICON COMPANY

Phone: 669-###-####

Email: [email protected]

San Jose, California

• Associate

• Contract

• Information Technology

• IT Services and IT Consulting, Software Development, and IT System Custom Software Development

Note: This description reflects the original job information in a cleaned and formatted form. Some boilerplate and contact details have been retained for context.