Desktop Support Specialist - AllSTEM Connections : Job Details

Title:- Desktop Support.

Location - Onsite at North Canton, OH 44720

Duration:- 6 Months.

Job Summary

Qualifications:

• Professional education in Computer Science, Information Technology or related field

• Minimum 3 years of experience in a support role

• Experience supporting and assessing multi-vendor solutions

• Experience working within multi-disciplinary teams in a complex project setting

• Experience engaging with a variety of stakeholders including senior executives

• Good communication skills – both written and verbal

• Strong attention to detail

• Support Windows operating systems and corporate image installation and maintenance

• M365 management/troubleshooting, including (Outlook, MS Teams, Word, Excel and Bit locker Management)

• Maintain high level of professionalism

• Understanding of Exchange, Unified Communications, Active Directory, SCCM, Windows, Microsoft Intune, Autopilot, MS Office, Web applications and emerging technologies.

Preferred Qualifications

• Professional appearance and demeanor with team player attitude

• Comfort and ease interacting with individuals at all levels of the organization.

• Strong interpersonal and organizational skills

• Sense of urgency

Responsibilities:

• Provides PC and mobile device supports within the corporate headquarters and surrounding campus

• Performs inventory management on IT related assets for North America region

• Manages day-to-day level 1 or 2 IT requests from users walking in and remote requests

• Uses IT ticketing system to ensure IT service level agreements are meet

• Supports global IT L3 support teams as needed with hands/eyes

• Provides White glove support to our senior leadership team

• Performs hardware support for print devices, workstations, mobile devices and collaboration room equipment

• Utilizes an IT Asset management system to ensure all IT system assets are up to date

• Liaises with Local IT Procurement teams as needed

• Participates in IT projects as required

• Maintains document repository