Desktop Support Specialist - Hoya Vision Care : Job Details

Job DescriptionPhysical Requirement: Person must be able to lift 30 pounds, stand and sit for long period of time, reach high and low places and walk distance.ResponsibilitiesKey Responsibilities:

• Technical Support: Provide first-line support for PC hardware and software issues, including troubleshooting, diagnostics, and resolution.
• Hardware Maintenance: Install, configure, and maintain PC hardware components such as desktops, laptops, printers, and peripherals.
• Software Support: Assist with the installation, configuration, and troubleshooting of software applications, operating systems, and updates.
• User Assistance: Respond to support requests from end users, providing timely and effective solutions to technical problems.
• Incident Management: Log and track support incidents using the company's ticketing system, ensuring all issues are resolved in a timely manner.
• Training: Provide basic training and guidance to end-users on the use of hardware and software, promoting best practices.
• Inventory Management: Maintain an inventory of IT hardware and software assets, ensuring accurate records and availability of necessary equipment.
• Documentation: Create and maintain documentation for IT support processes, procedures, and troubleshooting guides.
• Collaboration: Work closely with other IT team members to escalate and resolve complex issues and to implement new technologies.

QualificationsQualifications:

• Education: Associate or bachelor's degree in information technology, Computer Science, or equivalent experience.
• Experience: 3 years of experience in IT support or a similar role.
• Technical Skills: Proficiency in PC hardware troubleshooting and repair, software installation and configuration, and knowledge of Windows operating systems and Microsoft O365.
• Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer Service: Strong customer service orientation with a focus on user satisfaction.
• Teamwork: Ability to work effectively in a team environment and collaborate with colleagues.
• Adaptability: Ability to adapt to changing technologies and learn new skills as required, including support for industry specific software.