Desktop Support Specialist - Hoefer Welker : Job Details

**Job Details**

**Desktop Support Specialist - (IT2)**

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Job Title Desktop Support Specialist Job Type Full-time Location Leawood - Leawood, KS 66211 US (Primary)

Education High School Category Information Technology Job Description The primary role of the Desktop Support Specialist is to provide troubleshooting and support to company technology users. Under general supervision, provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. The ideal candidate must be able to clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; troubleshoot network printer problems; escalate complex end-user problems; conduct hardware and software inventory database maintenance and reporting; and perform related work as required.

**Roles & Responsibilities:**

* Possess and effectively apply comprehensive knowledge of computer hardware/software concepts

* Deliver, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals

* Resolve end-user computer related issues via telephone, email, in person, or remotely. Must be able to diagnose and resolve moderately complex system hardware, software, network and user issues

* Interface with end users and IT personnel for resolution of desktop related problems

* Assist with all aspects of technical support

* Ability to setup phones, printers, mobile wi-fi adapters and smart-phones

**Additional Responsibilities:**

* On occasion, contribute on projects such as software implementation and training.

* As needed, instruct end users in the appropriate use of equipment and/or software.

* Assist with technology planning and implementation of technology projects

Job Requirements **Education/Experience:**

A high school diploma or equivalent as well as some college preferred. 0-3 years of experience in related information technology role required. Experience in an architecture office is desirable, but not essential. Requires comprehensive knowledge of computer hardware/software concepts.

**Certifications/Registrations:**

* Possession of a valid motor vehicle operators license and willingness to use insured personal vehicle in the courses of employment.

**Qualifications:**

The candidate must possess comprehensive knowledge of Microsoft products essential. Adobe, NewForma, Deltek VantagePoint and Fastrack Schedule knowledge preferred. Knowledge of networking and switch configuration or VMWare and Windows Servers products a plus. Candidate must be eager to learn and have excellent organizational and multi-tasking skills, exceptional initiative, and ability to work effectively in a professional atmosphere, strong written and oral communication skills.

To perform this job successfully, an individual must be detail oriented and able to perform each essential duty effectively.

* Ability to demonstrate effective communication and mentorship/leadership skills

* Excellent problem-solving skills and the ability to confidently and decisively take action

* Self-motivated with a strong work ethic and personally driven to consistently meet project deadlines and performance goals

* Ability to work independently, as well as with various disciplines and types of people and committed to being an effective, contributing team player

**Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Regularly required to talk and hear.

* Frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms.

* Occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl and must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

* Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

* Ability to travel when necessary

**Work Environment:**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Occasionally exposed to a variety of extreme conditions at office and construction job sites.

* The noise level in the work environment and job sites may occasionally be loud.

These requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Veterans/Disabled

NOTE: *This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.*