Desktop Support Specialist II - Mississippi State University : Job Details

A Desktop Support Specialist II is responsible for all desktop support issues for MSUs executive administration departments in addition to general IT support for University Enterprise Systems as they relate to our MSU academic environment. This position also assists and recommends departmental software and hardware purchases, configuration and training, integration with other systems, and compliance with University policies and procedures. This is a highly customer focused position that requires a strong sense of urgency, open communication, desktop technical skills, customer service skills, and the aptitude to learn and teach the integration of various information technology systems within our educational environment. A Desktop Support Specialist II is responsible for the training, mentoring, and assisting the Desktop Support Specialists I. Salary Grade: 14 Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For s...Support Specialist, Desktop Support, Information Technology, Specialist, Customer Service, Support