Desktop Support Specialist - Fort Madison, IA - Merge IT LLC : Job Details

Our enterprise-level client is seeking to add a Desktop Support Specialist to the team in Fort Madison, IA. Please see below for full details- Job Notes: --6-12+ month contract / extensions possible with good performance --Onsite in Fort Madison, IA. --Drug & background required. --Onsite - Monday-Friday - 8AM-5PM Pay Rate = $25-28 w2 per hour depending on experience level. Responsibilities: • This role is a desk side support role at the support center. This is not a help desk role. • The primary responsibility of the support personnel is to resolve end-user IT issues with their PC or mobile devices providing top notch service experience. • This role requires excellent and great customer services skills. This position is very customer centric; customer services is our number one priority. • This role requires the employee to be present at the support center during our operational hours from 8 AM to 5 PM from Monday to Friday. • This role requires the employee to adhere to the dress code (issued team shirts/polos, pants/slacks (no jeans), closed and clean toed dark shoes or dark clean unworn sneakers). • Applies technical knowledge to support end-users for desktops, laptops, and mobile devices as well as telecom services, email services, and all IT client provided services. • Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity. • Performs physical inventory of PCs, accessories and parts as needed ensuring configuration and inventory management database entries are complete and accurate. Qualifications: • Must have experience providing customer service within a technical field. • Microsoft Certifications on Office Applications, Windows 10 and/or 11 is desired. • CompTia A+ Certification is desired. • 3+ years of experience in a corporate Information Technology department providing end user support over a wide range of end user environments. Knowledge and Skills Required: • Experience with end-user IT support (e.g. Windows operating systems, PC hardware, antivirus tools, personal firewall tools, web browsers, MS Office applications). • Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model. • Strong initiative, problem solving, priority setting, and collaboration skills. • Exhibits a high level of initiative and integrity. • Possess creative ability, credibility, and self-confidence. Why Choose Merge IT? We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.). We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.