Desktop Support Specialist 1 - Planet Pharma : Job Details

Job DescriptionTarget Pay Rate: 19.25-24/hr salary will be commensurate with experience Responsibilities: Timely and accurate management of ticket queue. Adherence to asset management processes to support ongoing accuracy of asset Inventory database and stock. Timely support of end user Issues or requests. Effective management of hardware and software distributed to employees. Provisioning devices for new employees. Deployment and maintenance of peripherals at shared desks. Management of project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives. Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs. Requirements: Experience in the IT industry. Experience in a customer service role. Strong work ethic. Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users. Maintains a high degree of professionalism in actions, communications, and demeanor. Requires an intermediate level of expertise in Windows operating systems, platform software and associated hardware. Understanding of networking principles and printing environments. Possesses a strong technology background with the ability to execute a task or project to completion. Organized and deadline-driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail. Excellent teamwork skills and the ability to work unsupervised. Demonstrated performance and aptitude consistent with client core values and culture. Handles confidential and sensitive matters with tact and diplomacy. All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities. Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements. Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.