Desktop Support - TEKsystems : Job Details

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Job Description

The primary purpose of the IT Support Specialist is to support all employees and contractors at the location and manage the full life cycle of IT/OT assets in both business and process networking environments. The incumbent must communicate professionally and effectively with a wide variety of people. This communication occurs face to face, over the phone, remote access, Teams, and in writing.

Responsibilities

Provide IT / OT deskside support to all employees at the plant in Lafayette, IN, and other remote sites.

Provide White Glove IT services to all company executives at the plant in Lafayette, IN, and other remote sites.

Diagnose and resolve software and hardware incidents, including operating system (Windows 10, 11), network, mobile devices, and software across a range of business and OT applications.

Operate with standards and conventions and applicable IT Standards.

Stage, configure, and deliver IT assets (e.g., personal computers and mobile phones).

Manage the inventory of IT assets for the site(s).

Use logic and reasoning to research and resolve technical issues and know what to do next or when to escalate for help.

Support all IT systems at the location.

Work across a global IT support team to share information and best practices.

Skills

Desktop, Support, Troubleshooting, Hardware, Windows, Customer service, Technical support

Additional Skills & Qualifications

Requires the ability to walk, bend, and stand for periods of time required to perform labor-related duties. This position requires frequent visits to the shop floor environment to troubleshoot and resolve problems. Ability to lift 50 lbs. when moving equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lafayette, IN.

Application Deadline

This position is anticipated to close on May 31, 2025.

About TEKsystems

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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