Desktop Support II with Security Clearance - Unified Business Technologies : Job Details

Key Responsibilities: Install, configure, and troubleshoot desktop devices, printers, scanners, and other peripherals.Perform critical hardware/software updates to meet security requirements.Provide daily operational support for client hardware and software installations.Troubleshoot and resolve issues with desktop video teleconferencing (VTC) hardware and software.Support users with Windows operating systems, email systems, and multi-profile workstations.Set up new equipment, load operating systems, and install application software.Analyze and resolve automation, communication, hardware, and software issues.Respond to and resolve Remedy tickets within the required timeframes.Ensure all information, including serial numbers and user details, is documented properly.Provide follow-up support to ensure issues are resolved to user satisfaction.Qualifications: MUST HAVE AN ACTIVE SECRET CLEARANCEMUST HAVE AN ACTIVE COMPTIA SECRUITY PLUSU.S. Citizenship required.Bachelor's degree in a related IT fieldExperience with ticket system like Remedy is preferred.Experience in DoD environments preferred.Strong desktop support and/or network experience.Proven ability to troubleshoot end-user issues and provide customer service.Experience with software application testing and support.Must have one additional professional certification in IT.Fluent in English, both verbal and written communication.Valid driver's license and ability to operate motor vehicles.Job Type: Full-time Benefits: 401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offRetirement planVision insuranceSchedule: 8 hour shiftExperience: Desktop support: 2 years (Required)License/Certification: CompTIA Security+ (Required)Security clearance: Confidential (Required)Ability to Commute: Fort Myer, Va 22211 (Required)Work Location: In person