Desktop Support Engineer - Ascend Learning : Job Details

Will work on-site at our Leawood, KS office location. HOW YOU'LL SPEND YOUR TIME Close all tickets within the stated SLA and OLA's. Create Active Directory accounts, modify existing accounts, and deactivate accounts. Perform minor desktop hardware repair for Windows and Apple equipment and peripherals that are not covered by third-party vendor maintenance agreements Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. Diagnose and resolve end-user network or local printer problems, Window and Apple hardware problems, e-mail, internet, local-area network access problems and wireless network issues. Deliver, set up and assist in the configuration of end-user Windows and Apple desktop hardware, software and peripherals. Provide one-on-one end-user problem resolution over the phone or via desktop sharing software for remote personnel. Contribute to IT projects, such as system migrations, rollouts, or major upgrades with a focus on our End...Support Engineer, Desktop Support, Engineer, Hardware, Microsoft, Computer Tech, Technology