Desktop Support Analyst - Macpower Digital Assets Edge : Job Details

Desktop Support Analyst

Macpower Digital Assets Edge

Job Location : Atlantic City,NJ, USA

Posted on : 2025-09-30T06:45:09Z

Job Description :
JOB SUMMARY:
  • The role supports the Manager of IT Services in various departmental activities aimed at enhancing overall corporate performance.
  • Key responsibilities include the design, development, and maintenance of systems, data management, security access, project coordination, and interfacing with other systems.
  • dditionally, the role involves gathering and analyzing information, refining processes, and providing end-user support through efficient and cost-effective technology solutions.
  • The position requires travel between multiple sites for on-site support, with typically one day spent at each location during the week. A reliable car is essential for this role. The locations to be covered are: Glassboro, NJ; Waterford, NJ; McKee City, NJ; Cumberland, NJ; Millville, NJ; Cape May, NJ
KEY REQUIREMENTS: Qualifications:
  • four-year Bachelor's degree in Business, Computer Science, or a related field. Significant professional experience may be considered in lieu of the educational requirement.
  • minimum of 2 to 5 years of relevant work experience.
  • Proficiency in Windows-based hardware and software applications is required.
  • Strong communication and analytical skills are essential.
Technical Skills:
  • ctive Directory & Windows Server 2000 (or higher)
  • Office 2000 (or higher)
  • Mobile and cellular technologies (iPad, Tablets, iPhone)
  • ServiceNow
  • Familiarity with Android-based tablets
Responsibilities:
  • Review, evaluate, design, implement and maintain the corporate technology systems.
  • Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes.
  • bility to communicate complicated technical concepts to non-technical Clients.
  • Experience ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
  • Work as technical expert with Clients, application analysts, developers and other technical team members to support and develop technical solutions to complex business problems.
  • Develops specifications according to business requirements.
  • Configures system and monitors performance of systems and programs. Install software, patches and new environments as required.
  • Writes and maintains documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.
  • Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
  • Coordinate and perform all testing of any changes to environment with process owners.
  • Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
  • Provides technical assistance to 700+ internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.
  • ssist IT Department with other support related issues as required.
  • Perform other special projects and assignments as required.
  • Perform all duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined may be assigned as required.
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