Desktop Support Analyst - South Carolina Staffing : Job Details

We are looking for a skilled Desktop Support Analyst to join our team in Liberty, South Carolina. In this contract to permanent position, you will play a vital role in ensuring the smooth operation of desktop systems, providing technical assistance, and resolving hardware and software issues. This is an excellent opportunity for a detail-oriented individual with a strong background in desktop support and system management.

Responsibilities:

• Provide technical support for desktop systems, workstations, and related hardware to ensure optimal performance.
• Manage and troubleshoot issues within Active Directory, including user accounts and permissions.
• Perform installations, configurations, and maintenance of desktop hardware and software, including Windows 10 and 11.
• Utilize imaging tools to deploy and update desktop systems efficiently.
• Respond to and resolve support tickets using a ticketing system, ensuring timely resolution.
• Diagnose and repair hardware failures and software malfunctions on desktop devices.
• Collaborate with IT teams to ensure seamless integration of systems and resources.
• Conduct regular updates and patches to maintain security and system functionality.
• Offer guidance and training to end-users on system usage and troubleshooting.
• Document technical procedures, solutions, and updates for future reference.

Requirements:

• Proven experience in desktop support and workstation management.
• Strong knowledge of Active Directory, including user and group management.
• Proficiency in working with desktop hardware and imaging tools.
• Familiarity with Microsoft Windows 10 and 11 operating systems.
• Experience using ticketing systems to track and resolve technical issues.
• Ability to diagnose and resolve both hardware and software problems efficiently.
• Excellent communication skills for interacting with end-users and team members.
• Strong attention to detail and ability to document technical processes effectively.