Desktop Support Analyst - Oliver Healthcare Packaging : Job Details

Desktop Support Analyst Location: Feasterville, PA Full-Time | IT Department 5 Days On-site (Monday-Friday)| Travel Required Keeping Teams Connected. Empowering Technology. Supporting People. At Oliver Healthcare Packaging, we don't just solve tech issues-we empower employees to do their best work. We're looking for a Desktop Support Analyst who thrives on troubleshooting, enjoys problem-solving, and is passionate about delivering exceptional support experiences. If you're the kind of person who lights up at the thought of solving technical challenges, streamlining systems, and being the go-to tech hero for local and remote teams, read on. What You'll Do

• Serve as the first point of contact for all IT-related issues via walk-up, phone, or email
• Troubleshoot hardware and software problems using diagnostic tools and savvy questioning
• Provide daily tech support to employees across laptops, mobile devices, printers, and software
• Support LAN/WAN and network connectivity issues
• Install, configure, and repair hardware and software
• Document problems and resolutions to improve our knowledge base
• Collaborate with IT peers to ensure smooth operations
• Help train employees on best practices and tools
• Support internal office moves and setups (PCs, phones, etc.)
• Be part of a team that's on call as needed to keep things running seamlessly

What You BringEducation & Experience:

• Bachelor's degree OR 2+ years of relevant technical experience
• 1-3 years' experience supporting desktops, laptops, printers, and peripherals
• Experience with Active Directory, Office 365, and remote support tools
• Strong understanding of Windows OS, Microsoft Office Suite, and mobile technologies
• Previous help desk or desktop support experience preferred

Preferred (But Not Required):

• CompTIA A+ or Microsoft certifications
• Experience in enterprise environments or manufacturing support

Soft Skills:

• Clear, confident communicator-both written and verbal
• Great listener and collaborator
• Self-starter with sharp organizational and time-management skills
• Cool under pressure with a knack for prioritizing

Tech You'll Use

• Microsoft Windows & Server OS
• Office 365 (Teams, Outlook, SharePoint, etc.)
• Active Directory & user access management
• Remote desktop tools and ticketing systems
• Mobile devices (iOS/Android), printers, basic networking gear

Additional Requirements

• Occasional travel (domestic/international)
• Flexibility to work evenings/weekends when necessary
• Available for 24/7 on-call support as scheduled