Desktop Support Analyst - The Planet Group : Job Details

Job Description Job Title: Desktop Support Analyst Location: Onsite - Big Rapids, MI (with travel to nearby locations) Employment Type: Contract (W2 or C2C) Contract Duration: 6 Months Pay Rate: Up to $29/hour (W2) Work Hours: 40 hours/week Start Date: ASAP Background Check: Required (includes drug screening, I-9, and Temporary Worker Agreement) Introduction TPG is hiring a Desktop Support Analyst to join the IT services team of a well-known organization in the professional services/publishing industry. This role is fully onsite in Big Rapids, MI, with occasional travel to nearby remote offices. If you're a hands-on tech support pro with solid experience across Windows environments and a strong customer service mindset, this could be the opportunity for you. This is a mid-level position that requires supporting multiple sites and working with both hardware and software, including printers, mobile devices, and Microsoft applications. Candidates must have reliable transportation and live within reasonable driving distance of Big Rapids, MI. Why You'll Love This Role

• Stable contract role with high visibility and hands-on impact
• Support multiple business-critical locations with modern tech stack
• Great opportunity for IT support professionals looking to grow field support and systems administration experience
• Exposure to enterprise tools like Active Directory, SCCM, and Altiris
• Gain experience across publishing and manufacturing office environments

Key Responsibilities

• Provide 2nd and 3rd level desktop support for end users
• Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices
• Support Microsoft Outlook and Office 365 across all user levels
• Configure and support Windows-based devices and OS
• Maintain, update, and image systems using SCCM/Altiris tools
• Monitor hardware/software compliance and perform patch management
• Document all support procedures and maintain clear logs

Required Qualifications

• Minimum 3+ years of desktop support experience in a Windows environment
• Strong knowledge of Windows OS, drivers, and peripherals
• Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Familiarity with Active Directory administration
• Ability to configure and troubleshoot Microsoft Outlook and email clients
• Experience supporting and configuring mobile devices: Android, iPhone, Blackberry, Windows
• Experience using SCCM, Altiris, or similar configuration tools
• Strong documentation and customer service skills
• Must have reliable transportation and willingness to travel locally for support needs

Travel & Site Support Breakdown

• Big Rapids, MI - (primary support site, 4-5 days/week)
• Midland, MI - (1x/week or as needed)
• Manistee, Benzie, Bad Axe, MI - Monthly or emergency site visits

Are you a problem-solver with a passion for end-user support and multi-site IT service delivery? Apply now to join a fast-moving support team in a high-visibility desktop support role with immediate start potential. #LI-CW1 #TECH #Onsite The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs. The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.