Desktop Support Analyst I - DYOPATH : Job Details

Are you passionate about solving technical problems and helping others stay connected and productive? DYOPATH is seeking a Desktop Support Analyst I to provide on-site support for desktop and laptop systems, troubleshoot technical issues, and serve as the first line of support for end users. This is a hands-on role where your problem-solving skills and technical expertise will make a daily impact. As a valued member of our team, you'll be responsible for maintaining and supporting hardware and software systems across client endpoints. You'll troubleshoot desktop issues, resolve account access problems, and assist with company software. Why Choose DYOPATH? If you're looking for more than just a job - something that fuels your passion and supports your growth - DYOPATH could be the perfect fit. Here, you'll be part of a team that embodies its values, guided by our core philosophy of L.O.V.E. - Living Our Values Every Day. You'll work in an environment that prioritizes collaboration, innovation, and personal development. As an award-winning IT service provider, DYOPATH doesn't just support clients - we partner with them to drive real success. That same commitment extends to our employees. Whether you're building your technical skills, exploring new career paths, or looking for a workplace that truly values your contributions, DYOPATH offers the support and opportunities to help you thrive. Desktop Support Analyst I Position Details

• Location: On-site in Chillicothe, IL
• Schedule: Monday - Friday, 7:30am - 4:00pm CST
• Pay: $21/hour
• Benefits: DYOPATH offers a comprehensive benefits package designed to support your well-being.
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) with company match
  • Paid Time Off
  • Paid Holidays
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • Pet Insurance (because pets are family too!)
  • And more! Explore our full benefits at www.dyopath.com/careers

Key Responsibilities

• Troubleshoot and resolve hardware/software issues for PCs, laptops, printers, and peripherals
• Provide technical support via in-person, phone, and chat
• Install, deploy, and maintain hardware and software systems
• Track and resolve incidents using ticketing tools within SLA timelines
• Order hardware parts and coordinate repairs
• Maintain documentation and update knowledge base articles
• Apply system updates (Microsoft patches, antivirus, application updates)
• Imaging and configuring operating systems
• Perform other duties as assigned

Qualifications

• Bachelor's degree in Computer Science, IT, or related field or 4+ years of equivalent experience
• A+ Certification (current or in progress)
• Prior experience in a Desktop Support role preferred
• Intermediate-level knowledge in hardware and software troubleshooting
• Experience with Microsoft 365
• Strong written and verbal communication skills
• Sound judgment in providing technical support and resolving issues
• Detail-oriented, customer-focused, and team-oriented
• Strong organizational and time management skills

Ready to Join the DYOPATH Team? Apply now and help shape the future of IT services with DYOPATH! Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.