Desktop Analyst - Herc Holdings : Job Details

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol HRI.

A Herc IT Desktop Analyst focus is responsible for Herc Laptop and Desktop installation and support for the Field Services Center in Bonita Springs, FL, and remote support for 300+ branch locations throughout the USA and Canada.

• Provide first & second level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management
• Update and monitor ticketing systems
• Provide routine problem reporting and recommendations to management
• Utilize technical and procedure documentation for Service Desk, PC desktop/laptop configuration standards and install procedures
• Configuration and deployment of new desktop and laptop systems
• Support networked printing devices including mapping, scanning and application setup.
• Troubleshoot and resolve hardware, software, and printing issues as they occur
• Assist IT related projects
• Provide new hardware/software for users as approved, assist in asset tag control and inventory management.
• Install, configure, move, and retire PC equipment
• Coordinate and collaborate effectively with technical teams
• Establish and maintain good working relationship with all business clients
• Overtime and occasional weekend shifts required as needed
• Some travel may be required. 10%
• Serve as a member of the On-Call support team
• Resourceful, customer focused, and team player
• Learn and follow all company procedures and protocols

• Associate or bachelor's degree in information technology or related two years minimum will also be considered
• Certification: CompTIA A+
• Certifications Preferred: Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation 3.0 or 4.0
• Two or more years' experience supporting computers and printers in an enterprise network environment
• Knowledge/experience with a broad base of tools and technologies around Desktop and laptop support in an enterprise environment is required
• Interacts with management, technical, and business users to understand the business and technical requirements of the organization regarding assigned work tasks
• Works in a collaborative manner with other team members to balance and address operational tasks, project work, and business requests
• Supports application lifecycle for centrally supported PC applications
• Provides operational support for endpoint protection, encryption, client management, and other client-side computer management solutions
• Work with other Desktop support staff to provide engineering technical solutions in support of business requirements
• Extensive knowledge of computer hardware (Dell, Apple, etc.)
• Knowledgeable of TCP/IP, DCHP, DNS, VPN, AD, and network
• Experience with Apple/Android phones, tablets, and MacBook's preferred

• Proficient in Microsoft Windows 10 and Windows 11
• Proficient in the Microsoft Office 2016 Suites, and Office 365, SharePoint, various Adobe products, Microsoft Edge, Google Chrome, Microsoft Teams, WebEx, Cisco VPN, and Service Now or similar ticketing systems
• Excellent oral and written communication skills are required to provide appropriate client support and interaction
• Ability to work independently and with little supervision
• Ability to work well with others across many organizations including branch locations, sales and marketing, finance, customer support, and field services
• Demonstrates integrity and follows standard operating procedures
• Professional demeanor and strong work ethic
• Professional customer service focused attitude
• Positive, winning attitude

Req #: 64252

Pay Range: Based on Qualifications