Deskside Support Technician - Pomeroy IT Solutions : Job Details

This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the direct face-to-face contact for technology related issues and is expected to provide Walk-Up support with exceptional customer service skills. A key area of responsibility is resolving technology related problems in areas supported, including on-site and remote support. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Provide Walk-Up support for end users that require immediate assistance during regular business hours. Troubleshoot any problems or issues that arise with Windows and Chrome devices. Document any troubleshooting and corrective actions taken to resolve Windows desktop/laptop issues in ...Support Technician, Technician, Support, Technical Support, Technology, Client Relations